Sustainability: Product stewardship:
Quality and compliance

The quality and reliability of our products and manufacturing processes are important – to TI and to our customers. Through internal and external manufacturing processes and centralized materials purchasing, we control the quality of our products and closely monitor and regulate their performance. Our commitment to continuous improvement has reduced the number of customer returns.

One of our competitive advantages is our large and robust manufacturing footprint, and we focus on improving processes that enable product quality. We have expanded our capacity to manufacture next-generation 300-mm wafers. This involves production in automated manufacturing facilities that have greater tool stability, which in turn drives improved product quality.

Management approach

TI’s continuous efforts to manufacture products more sustainably include educating and involving employees; listening to customers; and improving processes, products and services.

We also invest in bringing product-performance analysis capabilities closer to our regional customers to enable quicker response and support, and to minimize travel and additional product shipments (which ultimately helps reduce our carbon footprint).

Our quality management incorporates processes and systems that enable our product, support and manufacturing organizations to meet or exceed standards and criteria based on internationally recognized standards and codes addressing product quality, global environmental, safety and health (ESH) regulations and sustainable manufacturing:

  • The International Electrotechnical Commission's IEC QC 080000 Electrical and Electronic Components and Products Hazardous Substance Process Management System Requirements.
  • The Electronic Industry Citizenship Coalition's Code of Conduct, which includes self-measurement and verification tools for social and environmental performance.
  • International Organization for Standardization’s (ISO) Quality Management Systems ISO 9001 and ISO 14001.
  • TS16949, an international quality system standard specifically formulated for the automotive industry.
  • Occupational Health and Safety Assessment Series (OHSAS) 18001.
  • The U.S. Green Building Council's Leadership in Energy and Environmental Design building standards.

We also promote sustainability through internal processes and controls such as internal audits, quarterly reviews, and measuring progress against goals throughout our quality, purchasing and ESH management systems. Our product safety advisory team conscientiously navigates product safety standards and trends as well.

A complete list of product- and operations-related certifications is available on our Quality website. We also work with standards bodies to develop new standards and certifications.

Compliance

Customers can assess our products’ compliance against national and international sustainability standards through our environmental information webpage. The information supports compliance with global regulations as well as our customers’ management of regulated and controlled substances.

Customer engagement

Customers can assess our products’ compliance against national and international sustainability standards through TI’s Eco-Info and Pb-Free websites. These sites include downloadable statements on product status with respect to regulatory requirements and reports that list both the amount and type of substances within our finished integrated circuit products. The information supports compliance with global regulations and supports our customers' management of regulated and controlled substances.

Additionally, our quality and reliability web pages give customers access to quality-related information such as certification status, materials and packaging used, and performance details on reliability and environmental impact.

Materials

As part of our commitment to responsible and efficient manufacturing, we strive to use safe and effective materials for manufacturing our products. TI has been a leader in the transition from gold wire to copper wire in semiconductor chip manufacturing. Gold is expensive and conflict-free sources are difficult to locate, whereas copper is more cost-effective and accessible, in addition to having other manufacturing and performance benefits.

Chemical regulations influence our operations, product ingredients and supply chain management. These include the European Union’s (EU) Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) substance of very high concern list; Restriction of Hazardous Substances (ROHS) regulations; and the U.S. California Proposition 65 hazardous chemical list. We no longer use REACH-exempted materials for all new products, including perfluorooctylsulfonate. To learn more about our approach to comply with these regulations, see our Statement on REACH and Statement on RoHS.

Increased concern about polyvinyl chloride (PVC) has prompted U.S. congressional discussions about banning its use in retail packaging. In response to these growing concerns, TI’s Education Technology business is planning to phase out PVC in its retail packaging and replace it with polyethylene terephthalate (PET), a lighter-weight plastic that is safer and recyclable.

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