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TI eStore Help

Shipping and Tracking    


Order Cancellation    


Placing an Order    


Coupon Codes    


Software    


Returns and Refunds    


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Shipping and Tracking

TI eStore ships to most countries of the world. Shipping Costs are free as a promotional offer for a limited time.

Import Duties and Customs Clearances

When ordering from TI, you must comply with all laws and regulations of the country in which you are receiving the goods.

If you reside within Europe, you may be required to provide the appropriate Economic Operator Registration and Identification (EORI) or other form of personal identification to clear customs.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped, which are levied once a shipment reaches your country. You will be responsible for any and all additional charges for customs clearance. We have no control over these charges and cannot predict what they may be.

Your packages may be subject to customs searches and policies of the country to which you have your order shipped, which are executed once a shipment reaches your country. Customs policies vary widely from country to country. You should contact your local customs office for further information.

Tracking Information

Orders are shipped using worldwide carriers such as FedEx and DHL GLOBAL FORWARDING. Tracking information is emailed in a shipping notification as well as available under "Check Your Order Status" area and in the Account area of the eStore.

In addition, shipments to EU countries will have two shipping points. When you receive your shipping confirmation email, it will only reflect the first shipping point and is typically a DHL Global Forwarding tracking number. Your shipment should arrive one to two days following the estimated delivery date reported by DHL.

If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage etc.

If the tracking information indicates the package is being returned to TI, or if the address is incorrect, it may have been deemed undeliverable by the carrier. When the carrier returns an undeliverable package to TI, we issue a full refund as we are unable to re-ship orders that are returned. If you would like to purchase items that were undeliverable, you will need place a new order with corrected information.

If there is no tracking information in your shipping notification or in Your Account, or you cannot physically locate the shipment please submit this form.

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May I ship to a different address from my billing address?

Yes you have the option, during the Checkout process, to enter a different shipping address by selecting the "Ship to a different address" radio button in the Shipping Address portion of the.

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May I ship to a postal office mailbox (P.O. Box)?

No, our carriers cannot deliver to PO, APO, or FPO boxes.

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How do I know if my order has shipped?

You will receive an "order shipped" notification email that will contain your tracking number. You can also find the tracking number by accessing the "Check your order status" link on the TI eStore Home page.

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Transit Time

Based on stock availability, we aim to fulfill orders within 72 hours of order placement. Transit time is based on how quickly we can obtain and assemble items for shipment. This is in addition to the availability time listed on a product's detail page. Please note that orders for multiple items may be split up based on their individual availability. Transit times for international orders vary depending on the country and customs clearing time.

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How can I find out the status of my order?

You may view your order status by clicking on Check Your Order Status on the TI eStore Home Page.

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Order Cancellation

I need to cancel my order. What do I do?

You may request cancellation of your order, provided that it has not already been shipped. If you would like to request an order cancellation, please submit a request on this form. Responses to cancellation requests may take up to 48 business hours.

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Placing an Order

Credit Card Payment

We accept American Express, MasterCard, Visa and Discover online. We do not accept Purchase Orders on the eStore. If you need to purchase a TI development tool or software product via a purchase order, please contact a TI Authorized Semiconductor Distributor

Shop safely and securely on the TI eStore

We are happy to accept PayPal on all eStore purchases. PayPal enables you to make purchases without revealing your credit card number or financial information. Paypal can link to your financial account and allow you to pay in most local currencies. You can choose to pay for your eStore purchase using your PayPal account instead of your credit card. Click here to visit PayPal for more information. Click here to view the currencies allow by Paypal.

Because of the unique nature of PayPal purchases, some standard eStore rules are a little different if you pay using PayPal.

  • The Bill-To address on your order must be a PayPal 'verified address.' Please make sure your account with PayPal lists your Bill-To address as a verified address.
  • When you make a purchase using PayPal, you are momentarily connected to the PayPal web site during our checkout procedure via encrypted secure connection. You must complete your transaction at the PayPal site and return to your eStore checkout to complete your order.
  • Coupons will still work like they do for all other methods of payment.

Completed PayPal orders are displayed in the eStore just like orders made with other methods of payment. However, your PayPal order might take a little while to appear.

If your order is cancelled or you need a refund for some reason, it will follow the same procedure as for other methods of payment. Your credit request will be reviewed and, if approved, a credit will be sent to PayPal to be applied to your account. PayPal will process the credit in between 2-5 business days. For more information, or for a status on your credit, please contact PayPal directly. For your protection, all financial institutions deny retailers such as the eStore any information regarding your credit status or account history. One difference unique to PayPal should be noted if we apply more than one credit to your PayPal account:

  • The first credit is applied to your original payment record within your PayPal account. This is clearly attached to your eStore order and is easy for you to see.
  • The second credit and any subsequent credits are applied directly to your PayPal balance and are not clearly attached to your eStore order. You can still track the credit in your account, but it might not be as obvious. For more information, or for a status on your credit, please contact PayPal directly.

TI takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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I have already placed an order, but I need to change the payment method. What do I do?

The payment method selected during the ordering process CANNOT be changed once the order has been submitted. Our payment services are performed via an automated secure-payment gateway; if you need to change your payment method, please submit a request to cancel your order. Then, you can place a new order using the correct payment method.

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Am I responsible for VAT/GST, import duties, and/or taxes?

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Such taxes are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.

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Why am I being asked for my application and project information?

The US Department of State - Directorate of Defense Trade Controls imposes upon exporters specific requirements that must be met prior to exporting goods.

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How do I get an invoice for my order?

  1. On the TIeStore home page Click on the "Check Your Order Status"
  2. Click on the "View order" button
  3. Finally click on "Printable version" icon and print the invoice

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Product Quantity Limits

In order to ensure timely delivery some products in the TI eStore have an order quantity limit. If you require larger quantities than what's allowed on the TI eStore, please call your local distributor or the Product Information Center here

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Why was my order refused?

TI may refuse orders at any time and for any reason, including (but not limited to) the following: export control regulations; concerns about misuse; excessive quantity and/or multiple requests; multiple registrations by the same user; and prohibitive duties and tariffs imposed by some countries. In the event that your order is refused, you will be notified by email.

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Does TI store my personal information for future purchases?

Shipment-address information is auto-completed based on your prior purchase on the eStore. However, for security reasons and customer protection, your payment information is not retained, and you will need to provide this information for every order.

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I'm having difficulty placing my order or I get an error message. What do I do?

We apologize for any inconvenience or difficulty you may have when trying to place your order on the TI eStore. If the problem you have experienced is not addressed by the FAQ topics on this page, please submit a request on this form and provide as many details as possible, including your computer operating system (e.g., Windows, Mac OS, Linux), your Web browser (e.g., Internet Explorer, Firefox Safari, Opera), and any error messages you may have encountered. We will try to help resolve any issues as quickly as possible.

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Can I place a back order on the TI eStore?

Yes. TI allows you to place back orders. Your orders are fulfilled First In First Out, so please do not cancel your old order and place a new one when you see the item is back in stock. If there is no date on your order status email or the Estimated Ship Date on your order status has passed, please contact the Product Information Center.

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Coupon Codes

I forgot to apply my coupon before I completed my order. Can you issue me a refund for the coupon amount?

Unfortunately, coupons are only redeemable at the time of checkout. They may not be applied after your order is submitted. We cannot issue refunds or cash value for coupon amounts.

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How do I use my Coupon Code?

Place all of the items in your shopping cart and proceed to the Shipment & Payment tab of the Checkout process. Under the Order Summary section on the right, enter the Coupon Code and click "Apply".

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Why is my coupon not working?

Please verify the details of the coupon and make sure that the offer has not expired. If you are still encountering a problem, please submit a request for assistance on this form.

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Software

I ordered a software product, but I did not receive a registration or activation code, and/or the download file is missing. What do I do?

If you purchased a boxed software product (physical shipment), your registration or activation code should be located on the registration card included in the product box.

If you purchased a downloadable product (i.e. no DVD's provided), or a Code Composer Studio IDE v4 Subscription Renewal, your Activation ID will should be sent to you in an email. Follow activation instructions in that email. If you have issues, please contact ccs_license_file_help@list.ti.com.

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Returns and Refunds

Return Policy

All software and software licenses purchased through the TI eStore are non-refundable and non-returnable.

Hardware tools that are unopened and undamaged may be returned within 30 days of the purchase date. Products that are defective AND are still within the warranty period outlined in the information included with the product will be repaired. Please complete initiate a hardware tool Return Material Authorization (RMA) complete this form.

Only products originally shipped from TI or TI authorized distributors can be returned to TI. All others will be promptly quarantined and disposed of. By returning products to TI, the customer certifies that the products were purchased from TI or TI authorized distributors and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product.

Return Freight charges must be prepaid; we will not accept COD shipments.

Out of Warranty products may require that they be returned directly to the manufacturer.

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How long does it take for me to get a refund?

It takes 4-5 business days for your return to reach the Texas Instrument Fulfillment Centers. It takes another 6 business days to receive and inspect your return and apply your refund to your credit card. Please note that depending on your credit card company, it may take longer for the credit to post to your account after your credit has been applied.

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Contact Customer Support

If you don't see your issue listed here, fill out this form and one of our customer support speciliasts will respond to your issue shortly.

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