Returns, refunds, and cancellations
How do I cancel an order?
The speed with which we process orders makes it difficult to cancel an order. Therefore, simply requesting a cancellation does not guarantee an order can be canceled. If you would like to request an order cancellation, please enter a request to TI Customer Support.
If you receive an order that has been approved for cancellation, please do not open the box and contact TI Customer Support .
What do I do if my order is wrong?
If your order is missing an item or package, you received the wrong device, or the incorrect number of units, please submit your order number and all relevant details to the TI Customer Support .
Please be advised, if you ordered multiple items, the items may ship separately.
What is the return policy on purchased evaluation modules (EVMs)?
What is the return policy on purchased ICs?
What happens when my package is returned as undeliverable?
If the tracking information indicates the package is being returned to TI, or if the address is incorrect, it may have been deemed undeliverable by the carrier. When the carrier returns an undeliverable package to TI, we issue a full refund as we are unable to re-ship orders that are returned. If you would like to reorder items that were undeliverable, you will need submit a new order with corrected information.
Why was my order refused or cancelled?
TI may refuse orders at any time and for any reason, including (but not limited to) the following:
- export regulations
- concerns about misuse
- excessive quantity and/or multiple requests
- multiple registrations by the same user
- prohibitive duties, tariffs, importation restriction imposed by some countries
- not enough information provided to questions asked when the order was placed
In the event that your order is refused, you will be notified by email.
Orders submitted by a TI Authorized Semiconductor Distributor with missing or incomplete end customer information will be cancelled. For sample orders, a distributor cannot be both the ship to and end customer.
How long does it take for me to get a refund?
Typically, refunds on orders take 7 to 14 business days. This time may depend on the time it takes to return the product and the credit card company policy for refunds. It could take one to two billing cycles for you to see the credit on your credit card statement.
How do I get an Alipay refund?
Orders using Alipay for payment are only allowed refunds within 30 days of the order submission. If a refund is required after 30 days, you will be contacted with alternate refund information.