Shipping, tracking, and invoicing

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How do I check on the status of an active order?

In order to check if your order has shipped, your order must have been submitted as a logged in myTI user. Go to "My account" select "Order history" and select the order you are interested in. On this page there is a "Track/Invoice" button.

If you did not purchase as a logged in myTI user, contact TI Customer Support for order status.  

Where can I find my tracking information?

In order to find your tracking number, your order must have been submitted as a logged in myTI user. Go to "My account" select "Order history" and select the order you are interested in. On this page there is a "Track/Invoice" button.

If you did not purchase as a logged in myTI user, contact TI Customer Support for order status.  

How do I know if my order has shipped?

When your order ships, you will receive a shipment confirmation email that includes the tracking number. This email is sent to both the logged in myTI user and/or the ship-to email address.

Why is my order still processing?

There are several reasons your order could be delayed, including but not limited to:

  • The address, as entered, is not usable for delivery or is missing needed information
  • We are still processing the order information for export clearance
  • We are waiting on you to submit an End Use Certificate (EUC) for your order

 

If you have any questions about the status of your order, please contact TI Customer Support.

What is the usual transit time for a shipment?

We attempt to fulfill orders within 2 to 3 business days. However, delivery may take up to 10 business days after shipment.

Can I place my order with expedited shipping?

Expedited shipping choices are available on qualified product puchases from the TI store. Expedited orders need to be placed before 2 P.M. U.S. Central Time, Monday through Friday, in order to be processed the same day. Orders may be delayed if the order requires additional regulatory review.

Where will my package(s) ship from?

TI has warehouses in North America, Europe, and Asia. Depending on the item(s) ordered, location of stock, and the shipping destination, you may receive package(s) from one or more of these locations.

Can I ship to a post-office mailbox (P.O. Box)?

TI cannot ship to Post Office boxes. TI uses carriers such as FedEx, SF Express, and DHL to deliver TI store shipments. These carriers only deliver to physical addresses. That is why you must enter a street number and name for your address. 

What happens when my package is returned as undeliverable?

If the tracking information indicates the package is being returned to TI, or if the address is incorrect, it may have been deemed undeliverable by the carrier. When the carrier returns an undeliverable package to TI, we issue a full refund as we are unable to re-ship orders that are returned. If you would like to reorder items that were undeliverable, you will need submit a new order with corrected information.

Who is responsible for import duties and customs clearances?

When ordering from TI, you must comply with all laws and regulations of the country in which you are shipping the goods.

If you reside within Europe, you may be required to provide the appropriate Economic Operator Registration and Identification (EORI) or other form of personal identification to clear customs.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped, which are levied once a shipment reaches your country. You will be responsible for any and all additional charges for customs clearance. We have no control over these charges.

Your packages may be subject to customs searches and policies of the country to which you have your order shipped, which are executed once a shipment reaches your country. Customs policies vary widely from country to country. You should contact your local customs office for further information.

 

How do I get a copy of the commercial shipping invoice and/or sales receipt for my order? 

If you ordered using your myTI account, your invoice should be available for download on your order status page. To get to the order status page, go to "My account," "Order history," and select the order you are interested in.

However, if you ordered using Guest checkout,  please submit a request toTI Customer Support for a copy of the commercial shipping invoice.

Can I change my shipping address?

 TI store orders ship quickly, TI does not allow changes to the shipping address once the order is submited.  

Why are my U.S. based orders showing international shipment options?

TI can fulfill and ship orders to the United States from a domestic or international warehouse.  When fulfillment is done domestic, customers will be presented with multiple shipment options. When fulfillment on a domestic order is fulfilled from and international warehouse, the order will ship with TI’s international standard shipping rate.