Frequently Asked Questions (FAQs)

Find answers to frequently asked quality, reliability and packaging questions. For questions not listed below, please contact TI customer support or TI’s 24-hour chat line.

  • Quality policies & procedures

    TI’s quality policies and procedures help quickly address and resolve any quality-related issue that could arise, from new product qualifications and process change notices to timely resolution of customer issues and complaints. For answers to questions about TI’s quality management system, general quality guidelines (GQG), quality policy manual, change control, and product withdrawal/discontinuance policies, click here.

  • Certifications

    TI and its sites around the world have achieved a number of industry certifications to underscore the company’s commitment to delivering high quality and reliability to customers. Find answers to questions about TI’s certifications status on ISO 9001, ISO14001, TS16949 and also Underwriters Laboratories (UL) rating information here.

  • Environmental information

    Our objective is to conduct our business in such a way that protects and preserves the environment, health and safety of our employees, customers, and the communities where we live and operate. For common questions about TI’s material content, environmental compliance, lead-free and conflict material information, click here.

  • Reliability

    Across TI, we work together to ensure quality and deliver reliable products, and we are committed to continuously improving our products and process technologies to achieve that goal. Click here for answers to questions about defective parts per million (DPPM), mean time between failures (MTBF), FIT rate, moisture sensitivity level (MSL) ratings and qualification information.

  • Product shelf life

    Shelf life for semiconductor products is based on a number of factors, and here you will find answers to questions about what influences a TI product’s shelf life and information on our extended shelf life program.

  • Automotive and Hi Rel quality

    Quality and reliability of automotive and Hi Rel products is a huge concern for our customers. Find answers here to quality-related questions about TI’s automotive and high-reliablity products for the industrial, space, avionics and defense markets.

  • Soft error rate (SER)

    Soft errors affect the data state of memories and sequential elements and are caused by random radiation events that occur naturally in the terrestrial environment. For answers to basic questions about soft error rates, including possible causes, factors that affect the SER and how to estimate SER, click here.

  • Quad Flat No Lead/Small Outline No Lead (QFN/SON) package

    TI’s QFN/Son packages offer many advantages, including a small footprint, thin package and excellent thermal performance. Click here for answers to questions about TI’s QFN/SON packaging technology’s benefits and best practices for working with QFN/SON devices.

  • Wafer-level Chip-Scale Package (WCSP)

    TI’s WCSP packaging technology is well-suited for a range of applications due to its small footprint and other benefits. Find answers here to your questions about TI’s WCSP packaging technology advantages and best practices for working with WCSP devices.

  • Copper wire/SMT/thermal packages

    Find answers to common questions about copper wire, surface mount technology and thermal issues here.

  • Resources

    For answers to general questions about standard terms and conditions of sale, return and refunds information, package drawing and marking, click here.