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Frequently Asked Questions
> Does TI offer free samples? Most TI devices are available for sale in multiple packages and temperature options. The TI Sample Program offers many of these options but not all. Usually, samples of only one temperature option are offered. TI reserves the right to refuse requests from users who abuse this good-will offer of free samples. How much do the samples cost? TI is pleased to provide free devices, order processing, and shipping for those who want hands-on experience with TI devices. TI normally also pays customs fees. FedEx is the customs broker and charges these fees to TI. A few countries, like Russia and Ukraine, require the consignee to pay the duties or tariffs and do not allow TI to pay these fees. Also if your company uses a third party customs broker, then you will be charged the customs fees. Some countries charge a value-added tax (VAT) or user tax. In these countries you may be required to pay these fees when the samples are delivered. Does TI send samples to every country? TI is not able to ship all samples to every country. Export regulations, prohibitive taxes or tariffs, and availability of delivery service limit where TI can send samples. These restrictions are primarily built into the TI on-line sample request process. If you enter a request that can not be delivered, TI will send a cancellation confirmation email message to you. How to order samples? To order samples, you can enter the sampling program through various links and buttons on TI.com:"Sample & Buy" link in the header, "Log in to Get Samples" in the samples and purchase cart and "Add Free Samples to Cart" buttons found in various locations throughout the site like product pages. You will need to create or use your MyTI account to access the samples. Use this "How to order samples" guide to navigage the sampling system effectively. How often can I request samples from TI? TI accepts a limited number of sample requests from each user. The maximum number of requests varies by user and depends upon what type of TI customer you are. You can enter additional requests. If you are over the limit, TI will hold your request for review. TI may accept or reject these requests. You will receive an email notice of the decision. Accepted requests are processed as normal. Rejected requests are not processed. How does the TI sample request process work? To request samples, you must be registered in my.TI. After you log in to my.TI, there are a few steps to request TI samples:
How do I add devices to my shopping basket? You can request samples in two ways: from the device product folder or directly on the sample shopping basket page. Links to available samples appear on the device product folder Samples table. Click "Request Samples" to add a device to your sample-shopping basket. You can also go to your sample shopping basket web page and request samples. On most TI web pages, you can select the Buy button in the header and then click on the Samples link. This takes you to https://www-a.ti.com/apps/samp/basket.asp. In your sample shopping basket, you can add devices in two ways: search by part number or browse the product family tree. Does the sample search use wildcard characters? The TI Sample Search engine does not use wildcards, so a search that includes asterisks or percent signs will automatically fail. All searches will act as if asterisks surrounded them, so they are not needed. When you enter an incomplete part number, the search will return all TI samples that match. If I need a device that is not on the sample list, what should I do? If additional product samples are needed, please contact your local Texas Instruments Authorized Distributor. The list of TI distributors is found on this web page: http://focus.ti.com/docs/general/distributor.jhtml. How do I request samples of military devices? The TI Sample Program does not offer military devices. Please go to this TI web page to request military or space devices: http://www.ti.com/sc/docs/general/military/samples.htm?templateId=5602&navSection=samples. Can I get a certificate of compliance (C of C) for free samples? TI does not offer certificates of compliance for free samples. If you need a C of C, please contact your TI sales representative or distributor. How many samples can I request? You can have up to 8 different devices on your sample request. The number of samples varies by device and device family. For each device in your sample shopping basket there is a quantity pull down menu. This tells you how many samples are allowed for that device. What do I do if I need more samples that on the pull down menu? Please contact your local TI distributor or TI Product Information Center if you need more samples than are allowed on one request. Why are requests with China (CN) in the shipping address forwarded to the TI-China sample request web page? TI has a separate China Sample Program to give customers better service. You are asked to request samples on the TI-China Sample Request page in simplified Chinese to help speed processing and delivery of your request. Why can I not use a post office (PO) box addresses? TI uses FedEx to deliver sample packages. FedEx only delivers to physical addresses. That is why you must enter a street number and street name for your address. Post office boxes are not allowed. Why does TI ask about my application and end equipment? This information is used two ways. TI asks for this design information to better understand how our products are being used. This helps TI to provide the better solutions for your applications. Additionally, US Government export regulations require TI to know certain facts about how the samples will be used and by whom. When will my samples be shipped? TI ships 99% of the sample requests that are received by 5 PM CST (GMT -6), if the device is in stock. When your request is shipped, you will receive a sample shipment confirmation message by email. This message will show what was shipped, to where it was shipped and give the FedEx tracking number for the shipment. Your request can be delayed if the information is not complete or is not valid. Your sample request must have your name, company name, street address, and telephone number. This information is required to ensure accurate delivery and compliance with export regulations. If the device you requested is out of stock, your request will be backordered. TI will hold your request until the samples are available again. You will still receive the confirmation message. The message will give you an estimated ship date. When the samples are available, your request will be shipped, and you will get another sample shipment confirmation email with the shipment information. How long will it take to receive samples after they are shipped? TI ships samples from the United States. Delivery to other countries takes 2 to 5 working days. Within the US, delivery depends upon the method of shipment. It can be overnight, 2 days, or 5 to 7 days. How can I check the status of my sample request? Check your sample shipment confirmation message to see the status of your sample request. If you have a device on backorder, you can see the updated status on the TI web site. Go to your sample shopping basket page, https://www-a.ti.com/apps/samp/basket.asp. Click on the View My Sample Requests link. This will list the requests that you have entered. Click on the individual request to see the status. What do I do if I requested the wrong device? Enter a new sample request for the right device. If your sample request is on backorder, please reply to your sample confirmation email, and state you do not need the device. TI will cancel that part of your request. How can I change the shipping address? If your samples have been shipped, contact FedEx with any address changes. If the device is on backorder, please reply to your sample confirmation email, and state the correct address. TI will change the address. How will TI use my sample request information? Will a sales person contact me? TI uses the sample request information to contact potential customers. The information is also used to evaluate interest in TI products. TI does not sell or distribute your sample request information outside TI operations. |
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