TI Store Help

Shipping and tracking

Tracking Information

Orders are shipped using worldwide carriers such as FedEx, DHL, UPS, and others. Tracking information is emailed in a shipping notification as well being available under “Check Your Order Status” area and in the Account area of the TI store.

For FedEx and UPS shipments, you can sign up for SMS or Messenger updates to track your package and check your delivery date.

Some shipments will undergo two part shipping... When you receive your shipping confirmation email, it will only reflect the first shipping point and is typically a DHL Global Forwarding or FedEx tracking number.

If there is no tracking information in your shipping notification or in Your Account, or you cannot physically locate the shipment please submit a report to this TI store customer support form.

Import Duties and Customs Clearances

When ordering from TI, you must comply with all laws and regulations of the country in which you are shipping the goods.

If you reside within Europe, you may be required to provide the appropriate Economic Operator Registration and Identification (EORI) or other form of personal identification to clear customs.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped, which are levied once a shipment reaches your country. You will be responsible for any and all additional charges for customs clearance. We have no control over these charges.

Your packages may be subject to customs searches and policies of the country to which you have your order shipped, which are executed once a shipment reaches your country. Customs policies vary widely from country to country. You should contact your local customs office for further information.

How do I know if my order has shipped?

You will receive an "order shipped" notification email that may contain your tracking information. You can also find the tracking number by accessing the "Check your order status" link on the TI store home page.

If your order has placed via a TI agent, you will need to contact TI customer support.

What is the usual transit time for a shipment

Based on stock availability, we attempt to fulfill orders within 2 to 3 business days. However, delivery may take up to 10 business days after shipment.

My order is wrong. What do I do?

If your order is missing an item or package or you received the wrong part or incorrect number of units, please submit your order number and all relevant details via the TI Store customer support form. We will work to resolve the issue as quickly as possible including a replacement shipment if needed. Please note, if you ordered multiple items, they may be shipping separately.

What happens when my package is returned as undeliverable?

If the tracking information indicates the package is being returned to TI, or if the address is incorrect, it may have been deemed undeliverable by the carrier. When the carrier returns an undeliverable package to TI, we issue a full refund as we are unable to re-ship orders that are returned. If you would like to purchase items that were undeliverable, you will need submit a new order with corrected information.

Where will my package(s) ship from?

TI has warehouses in North America, Europe, and Asia. Depending on the items ordered and the shipping destination, you may receive packages from one or more of these locations.

Expedited Shipping

Expedited shipping choices are available on qualified products from the TI store. Expedited orders need to be placed before 5 p.m. U.S. Central Time, Monday through Friday, in order to be processed the same day. Orders may be delayed if the order requires additional regulatory review or if the product ordered is temporarily out of stock.