How do I check on the status of an active order?

In order to check if your order has shipped, your order must have been submitted as a logged in myTI user. Go to "My account" select "Order history" and select the order you are interested in. On this page there is a "Track/Invoice" button.

If you did not purchase as a logged in myTI user, create a new case with customer support for order status.  

Watch this video to learn how to check on the status of an active order.