What does a “payment pending” order status mean on my order history?
Your order status will show payment pending in three situations:
- During the checkout process, you did not select a bank for payment within 5 minutes on the bank selection page, resulting in a page timeout.
- You successfully submitted the order for payment, but your company’s approver has not yet approved the payment.
- If the payment was not approved within the required 12 hours, you will now see canceled as your order stats and you will need to reorder from your order details page by click on View order and selecting the red button to reorder.
- How do I enable UnionPay corporate online banking payments?
- How can I pay through UnionPay corporate online banking?
- If I did not select a bank or submit the order for payment authorization within 12 hours, what are my next steps?
- What do I do if the payment is not approved within 12 hours (calendar hours including weekends and holidays)?
- What should I do when the bank I selected requires the installation of security controls (xActive tools) during the payment process?