Backlog FAQs

Checkout profile

What is a backlog checkout profile?  

Before placing backlog orders through TI APIs, a valid backlog checkout profile must be created. Backlog checkout profiles allow you to save all the needed information such as shipping and billing address, tax information and payment option to be eligible for placing backlog orders. Once approved by TI, your backlog checkout profiles can be used for backlog API ordering, TI store, and store API ordering.

Why do I need a backlog checkout profile?  

You only need to fill out information once and all users of your myTI company account can use the same checkout profile. Checkout profile enables you to easily create multiple combinations of addresses, shipping methods, payment options for your company. 

How do I create a checkout profile?

Only those in a super administrator, administrator or buyer role can create or edit a checkout profile. To do so:

1. Log in to your myTI company account dashboard.
2. Navigate to the Addresses page under “Ordering”, add new addresses if you don’t have one created. Complete the address form and save.
3. Navigate to the Tax IDs page under “Ordering”, add new Tax ID if you intend to ship to a country that requires tax documents. Complete the Tax ID form and save.
4. Navigate to the Checkout profiles page under “Ordering”, click the Add new button in the upper right-hand corner.
5. Complete the required fields for each step and click save.
6. Once saved, return to the Checkout profiles page to view the status of the checkout profile.

What payment methods are valid with a backlog checkout profile?  A TI direct line of credit is the only payment method allowed to use for backlog ordering.

What currencies are valid with a backlog checkout profile? 

USD is the the only valid currency accepted for TI line of credit.

What does the status of backlog checkout profile mean?

These are the current status definitions for backlog checkout profiles:

• API eligible – The checkout profile has been validated and approved by TI.
• TI store eligible – The checkout profile has step 1 of the fields (name, region, currency selections) saved at the minimum, but do not have all of the fields filled out.
• Incomplete – The checkout profile has been started, but some required fields are incomplete and not ready for review by TI.
• Pending – The checkout profile has been completed and are in the approval process.
• Needs changes – The checkout profile has been rejected and are sent back for revisions.

How do I know what changes I need to make to a backlog checkout profile to make it eligible for backlog ordering?  

If a backlog checkout profile has been rejected by TI, detail of rejection reasons will be displayed on your myTI dashboard notification side sheet. You can also navigate to the Checkout profiles page, and find the checkout profile in “Needs changes” status. Hover over to the status chip, you will see a message that displays the same information.

Why can I not delete a backlog checkout profile?  

You are not able to delete backlog checkout profiles that have been approved by TI or are in the approval process.

Why can I not edit a backlog checkout profile?  

If a backlog checkout profile is in “Pending” status, you are not able to make any further edits as it is being reviewed by TI for approval.

Why can I not delete an address? 

If an address is associated to a backlog checkout profile, that address cannot be deleted.

Why can I not change all fields on an address?  

Some address fields are connected to a checkout profile with specific region, state or province, it is not possible to edit those fields.

Can I use my backlog checkout profile for TI store ordering?  

Yes, backlog checkout profiles can be used to purchase for TI store and store API ordering.

Can I use my store checkout profile for backlog ordering?  

No, backlog orders have additional requirements and store checkout profiles cannot be used for backlog ordering.

API

What is the difference between a backlog API and a store API? 

A backlog API can be used to place backlog orders for future delivery while a Store API can be used on TI store purchase for immediate shipment.

Where are my old API keys?  

If you already have a store API, you can retrieve your API keys on the API Keys & Access page. Your existing store API keys can be used for the backlog APIs.

Do I need a separate key for the backlog APIs? 

No, you will only need one key for all TI APIs.

I currently have legacy API keys, will I need to change my keys? 

No, legacy API keys will continue to work. If you do want to upgrade to the latest version, you will have to request new API keys.

I am using a legacy API, will I be required to move to a new API?  

You will still be able to use any of the legacy APIs you’re currently using. It is not required to upgrade to the new APIs; however, new features will only be offered though the latest version of our APIs.

Where do I find documentation for previous API versions?

If you have a key for previous API versions, you can find the documentation in the API dev portal once log in to your myTI account.

I have a legacy key for store V1, backlog V1 and/or backlog V2.0, where can I find my key?

Keys for all previous API versions have been migrated to myTI. You can find all your legacy keys in API keys and access page on myTI dashboard.

How do I regenerate an API key for legacy APIs?

Currently regenerate key & secret is not available for legacy APIs on myTI dashboard. You will need to submit a ticket  through E2E design support forums to get the new keys.

If I don’t have an myTI account who do I access my keys after migration?

Keys will be set up with a myTI account.  You will have to create an account using the admin address used to create the API
keys. 

myTI company account

How do I change a new super administrator for my company?  

The existing super administrator must contact their TSR to identify a new Super administrator. The user who is invited as super administrator must accept Super administrator T&C in order to officially be a super administrator across all company accounts for your company.

How do I add, edit or delete a company account? 

Only Super administrator can manage company accounts for your company. To do so:

1. Log in to your myTI company account dashboard.
2. Under Super administrator, click Company accounts.
3. On the Company accounts page:
   • To add a company account, click the Create new account button in the upper right-hand corner.
   • To edit an existing company account, click the Pencil icon.
   • To delete a company account, click the Delete icon.
4. Once you are done with your edits, return to the Company accounts page to confirm your changes.

How do I view order history for all my company accounts?  

Only Super administrator have a consolidated view of over history for all company accounts. To do so:

1. Log in to your myTI company account dashboard.
2. Under Super administrator, click Order history.
3. On the Order history page, you can view order history for all company accounts or select an account from the drop-down menu to view specific order history for that company account.

How do I view documents and files for all my company accounts?

Only Super administrator have a consolidated view of documents and file for all company accounts. To do so:

1. Log in to your myTI company account dashboard.
2. Under Super administrator, click Documents and files.
3. On the Documents and files page, you can view and download documents and files uploaded from every company account. You can also use filters and manage the columns to show specific view of documents.

How do I view backlog report for all my company accounts? 

Only Super administrator have a consolidated view of over history for all company accounts. To do so:

1. Log in to your myTI company account dashboard.
2. Under Super administrator, click Backlog report.
3. On the Backlog report page, you can view and download backlog report for all company accounts. You can also use filters and manage the columns to show specific view of backlog report.

How do I manage team members for all my company accounts?  

Super administrator can invite and manage team members of all company accounts. To do so:

1. Log in to your myTI company account dashboard.
2. Under Company account, click Your team.
3. On the Manage your team page:
   • To add a new user, click the Invite team members button in the upper right-hand corner.
   • To change a user’s role, locate the team member whose role you wish to update and select a new role for them from the drop-down menu in the Role column.
   • To remove a user, locate the team member whom you wish to remove and click Remove on the right-hand side of their row.