General questions for online orders

If you are checking out while logged into your myTI account, you can use your saved addresses in your address book. However, for security reasons and customer protection, your payment information is not retained. You will need to provide this information for every order. You can view and update your shipping addresses by accessing the address book in your store account. 

This answer is provided for your convenience only. TI's Terms of Sale, Terms of Use, Privacy Policy, and Cookie Policy apply to your online order. 

During the checkout process, you have the option to enter a different billing address by selecting “use a different billing address” at the bottom of the "shipping and billing address" section.

To add or edit an address:

1. Log in to your myTI account dashboard.
2. Under Ordering, select Addresses.
3. On the Addresses page:
   • To add an address, click the Add new button in the upper right-hand corner.
   • To edit an existing address, click the Pencil icon. (Note that editing an address used in one or more checkout profiles will affect each of those profiles.)
   • To delete an address, click the Delete icon.
4. Once you are done with your edits, return to the Addresses page to confirm your changes.

You also have the ability to save new address or edit an existing address during checkout. 

At this time, we are unable to provide date/lot codes for online orders. If you require date/lot codes for the parts shipped or parts with all the same date/lot codes, you should order from one of the TI Authorized Semiconductor Distributors in your region. 

We apologize for any inconvenience or difficulty you may be having. If the problem you are experiencing is not addressed by the FAQ topics in this document, please create a new case with customer support and provide as many details as possible, including your computer operating system (e.g., Windows, Mac OS, Linux), your web browser (e.g., Internet Explorer, Google Chrome, Firefox, Safari), and any error messages you may have encountered

If you have received a coupon code, you can enter the code in the coupon entry field in the lower right portion of the cart. Enter the coupon code and click "Apply.” The items in your cart for which the coupon applies will display the discounted price. If you apply a coupon code and it does not display the result you expected, do not continue checkout and instead create a new case with customer support.

The US Department of State - Directorate of Defense Trade Controls imposes upon exporters specific requirements that must be met prior to exporting goods. This includes requiring TI to know certain facts about how parts, tools, and software will be used and by whom.

When placing an order for parts and tools, we are required to verify that the name, company, and address submitted are not prohibited from shipment by the United States government. The systems used for validation require all names and addresses to be in English.

Logging into your myTI account will allow you to locate the online order number should issues occur while payment is being processed for your order. You will be able to reference this order number to help resolve issues with your payment provider or through TI customer service.

Once you have added a part(s), select the cart button in the header to see all of the part(s) you have added.

Where local import custom authorities require that TI provide a Tax or VAT ID, TI typically calls for one to be entered.

The primary purpose of the TAX/VAT ID is to determine whether VAT/GST should be added to your order and at what rate. In some countries, TAX/VAT ID is needed for importation purposes; it is needed to avoid goods being held at Customs.

Here are some country specific rules.

• In the EU member States, the VAT number will trigger a 0% VAT as long as a valid VAT number is provided. In absence of the VAT ID, VAT will be charged at the local rate.
• In Australia, please provide the ABN number of your company.
• In Mexico, please provide your RFC number.
• In Korea, if you are purchasing on behalf of your company, please choose “business.”  If you are purchasing as an individual, please provide PCCC (Personal Customs Clearance Code) to avoid the goods being held at Customs.

If your shipment is eligible, TI will pay Additional Fees (customs duties, taxes and fees) on your behalf, and assess the applicable Handling Charges for the performed services and incurred cost. Handling Charges are calculated and payable upon checkout. For more information on Additional Fees and Invoicing, see Section 2 of the Terms for TI Store Transactions.

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