General questions for online orders
How do I purchase online?
You can research and buy TI parts and tools across TI.com. First, log in to your myTI account, when you are ready to buy, click the red “Add to cart” button and your item(s) will be added to a cart. There are several benefits buying on TI.com including immediately available inventory, faster checkout, and the ability to purchase with your preferred currency and payment methods.
You also have the option to use your United States tax exemption*. Before placing a tax exempt order, you must have a U.S. tax exemption on file with TI for your online purchase. Visit our help section on US tax exemption certificates to review the instructions and requirements for submitting a tax exemption certificate.
Does my personal information get stored on TI for future purchases?
If you are checking out while logged into your myTI account, you can use your saved addresses in your address book. However, for security reasons and customer protection, your payment information is not retained. You will need to provide this information for every order. You can view and update your shipping addresses by accessing the address book in your store account.
How do I get information about my order after checking out?
To get the information of your order:
- Log in to your myTI account dashboard.
- Under Ordering, select Order history.
- On the Order history page, find the order you are interested in.
- Click either the order number or the View order button on the right-hand side to view your order summary.
What if my shipping address is different than my billing address?
During the checkout process, you have the option to enter a different billing address by selecting “use a different billing address” at the bottom of the "shipping and billing address" section.
How can I add or change addresses in my account address book?
To add or edit an address:
- Log in to your myTI account dashboard.
- Under Ordering, select Addresses.
- On the Addresses page:
- To add an address, click the Add new button in the upper right-hand corner.
- To edit an existing address, click the Pencil icon. (Note that editing an address used in one or more checkout profiles will affect each of those profiles.)
- To delete an address, click the Delete icon.
- Once you are done with your edits, return to the Addresses page to confirm your changes.
You also have the ability to save new address or edit an existing address during checkout.
Can I get Certificates of Conformance (CoC) for my online orders?
You can download a digital copy of the certificate of conformance for orders placed through TI.com by logging into your myTI account. After clicking Order History on the myTI dashboard, select the applicable order and click Download Certificate of Conformance.
You can download CoCs up to 270 days after your shipment date for commercial devices, and up to five years for select qualified manufacturers list (QML) devices. QML devices also include a printed copy of the CoC in the box.
TI does not provide CoCs for sample orders.
Does TI provide date and lot codes for IC orders placed on TI.com?
At this time, we are unable to provide date/lot codes for online orders. If you require date/lot codes for the parts shipped or parts with all the same date/lot codes, you should order from one of the TI Authorized Semiconductor Distributors in your region.
What should I do if I am having difficulty placing my order, have a problem with an existing order, or I get an error message?
We apologize for any inconvenience or difficulty you may be having. If the problem you are experiencing is not addressed by the FAQ topics in this document, please create a new case with customer support and provide as many details as possible, including your computer operating system (e.g., Windows, Mac OS, Linux), your web browser (e.g., Internet Explorer, Google Chrome, Firefox, Safari), and any error messages you may have encountered
If you have received a coupon code, you can enter the code in the coupon entry field in the lower right portion of the cart. Enter the coupon code and click "Apply.” The items in your cart for which the coupon applies will display the discounted price. If you apply a coupon code and it does not display the result you expected, do not continue checkout and instead create a new case with customer support.
Why am I required to provide my application and end equipment information?
The US Department of State - Directorate of Defense Trade Controls imposes upon exporters specific requirements that must be met prior to exporting goods. This includes requiring TI to know certain facts about how parts, tools, and software will be used and by whom.
Why must I enter my address information in English?
When placing an order for parts and tools, we are required to verify that the name, company, and address submitted are not prohibited from shipment by the United States government. The systems used for validation require all names and addresses to be in English.
Why must I sign in to myTI account when purchasing in Chinese currency (CNY)?
Logging into your myTI account will allow you to locate the online order number should issues occur while payment is being processed for your order. You will be able to reference this order number to help resolve issues with your payment provider or through TI customer service.
What is the difference between custom reel, cut tape, tube or tray?
A custom reel is a continuous length of cut tape from one reel to maintain lot and date code traceability built to the exact quantity requested on a plastic reel. One 18-inch (45cm) flat black leader tape and one 18-inch (45cm) flat black trailer tape are connected on both sides of the cut tape via a brass shim (length 22mm) so that the sprocket holes are aligned. The final tape is then rewound onto a plastic reel in compliance with Electronics Industries Alliance (EIA) standards. This splicing operation enables direct feeding into automated board assembly equipment.
TI will contact the customer if the custom reel order cannot be processed for technical reasons. A service fee will be charged for each custom reel and included in the total cost.
Cut tape is a length of tape, cut from a reel. Cut tape orders may be fulfilled utilizing multiple strips of cut tape or as individual parts for your requested quantity and shipped in an ESD or MBB bag.
Tube or tray devices are often shipped inside a sample box or in the tube or tray dependent on availability
All parts are packed according to the ESD (ElectroStatic Discharge) and MSL (Moisture Sensitivity Level) protection requirements determined by TI.
Can I place a backorder online?
We do not allow backorder(s) for any out of stock item. If an item is out of stock, you have the option to be notified by email when inventory becomes available. Simply click on the words notify me when available and follow the instructions to enter your email address. If you are already logged into your myTI account, your myTI email address will be pre-populated for you.
How do I check to see how many items are in my cart?
Once you have added a part(s), select the cart button in the header to see all of the part(s) you have added.
Why am I required to provide a TAX/VAT ID?
Where local import custom authorities require that TI provide a Tax or VAT ID, TI typically calls for one to be entered.
What is the Tax/VAT ID?
The primary purpose of the TAX/VAT ID is to determine whether VAT/GST should be added to your order and at what rate. In some countries, TAX/VAT ID is needed for importation purposes; it is needed to avoid goods being held at Customs.
Here are some country specific rules.
- In the EU member States, the VAT number will trigger a 0% VAT as long as a valid VAT number is provided. In absence of the VAT ID, VAT will be charged at the local rate.
- In Australia, please provide the ABN number of your company.
- In Mexico, please provide your RFC number.
- In Korea, if you are purchasing on behalf of your company, please choose “business.” If you are purchasing as an individual, please provide PCCC (Personal Customs Clearance Code) to avoid the goods being held at Customs.
Why am I being charged for handling?
If your shipment is eligible, TI will pay Additional Fees (customs duties, taxes and fees) on your behalf, and assess the applicable Handling Charges for the performed services and incurred cost. Handling Charges are calculated and payable upon checkout. For more information on Additional Fees and Invoicing, see Section 2 of the Terms for TI Store Transactions.
How do I toggle the language setting between different languages?
To toggle between languages on TI.com, select the Globe on the top right hand side of the page to select your language.