Customer satisfaction is important to Texas Instruments, and customer returns are handled with care and urgency. To ensure timely resolution of customer concerns, TI has an established customer return process for customers who wish to return parts. Our process also includes incident tracking and failure mechanism data analysis to drive continuous quality improvements and enhancements.
The following guidelines should be used when returning material to TI.
|Return situation||Recommended action|
|TI products were purchased from an authorized TI distributor.||Contact the distributor that provided the products and follow their return procedure.|
|TI products were purchased online from the TI store and do not exhibit a possible non-conformance to specifications.||Please see the TI store FAQs for information on returns, refunds and cancellations on TI store orders.|
|TI products exhibit a potential shipping, packaging or labeling issue, and a correction is requested. (See note on distributors above).||For resolution of shipping or packaging issues, such as label errors, mixed material, wrong material, wrong quantity, packaging issues or other issues or questions, contact TI customer support.|
|TI products purchased directly from TI or the TI store, and suspected to be nonconforming to datasheet electrical, mechanical or image quality specifications, and failure analysis is requested.||To request analysis of a suspected nonconforming product, please complete the return request submission form. Follow TI's guidelines for handling customer returns. Upon acceptance of the request, return instructions will be provided. Please do not ship products until instructed.|
|Other request - not covered above||Contact your company’s procurement specialist.|