I just received a PCN and the details page is different than what I saw in the email message. Is something wrong?

To understand the associated entity within the company account that is impacted by a PCN, TI references the checkout profiles within the account. A checkout profile allows for a seamless checkout process by saving addresses, payment options, and order specifics for recurring orders.

If you see more details in the product notifications center than in your email, it is likely a result of multiple checkout profiles associated within the company account that were impacted by PCNs. From the dashboard, you can have a total overview of all PCN details and the checkout profiles associated within your company account. If you are a Buyer, Admin, or Super Admin role within that company account, you can also request PCN samples.

To set up a checkout profile:

1. Sign into your myTI company account
2. In your myTI dashboard, under Order preferences, input at least one option in each of the following: Addresses, Tax IDs, Freight carriers, and Payment methods
3. Once each section is completed, select Checkout profiles
4. Mix and match your selections from the previous sections to create personalized checkout profiles

Please reference the video guide for more details on how to set up a checkout profile.