What is the online ordering process through TI in India?

For business orders, India Customs requires that the importer (you) have an existing Importer Exporter Code (IEC). For more information, refer to http://dgft.gov.in/.  By placing an order online through TI and selecting “Yes” to the question below, you certify that your company has a valid IEC and that you will provide your IEC to DHL Express (TI authorized transportation provider in India) upon request.

• Do you have an Importer Exporter Code (IEC) on file with the India Customs?  Answer: Yes / No  

Exemption: the IEC requirement does not apply to orders placed by persons/individuals importing goods for personal use and not connected with trade or manufacture.

For both business and individual orders, India Customs also requires that the importer (you) fill out a “Know Your Customer” (KYC) form at the time of importation to India.  You will be contacted by DHL Express or by FedEx (TI authorized transportation providers in India) to complete this form online at http://www.dhlindia-kyc.com/ or at https://kyc.fedex.com/#/app-job-aid. Without your completed KYC form, your package cannot be released from Customs for delivery to you.