What should I do when the bank I selected requires the installation of security controls (xActive tools) during the payment process?
TI recommends that you enable the bank security key associated with the device you are using to process payments before submitting your order for payment. You can review your bank’s security requirements in the Bank Requirements column listed in the first table on this page or contact your bank. If you have already selected your bank and submitted your order for payment before seeing the security control alert, you will be able to continue your payment within 12 hours by following the instructions you receive via email and navigating to your order history.