General questions for online orders
How do I purchase online?
You can research and buy TI parts and tools across TI.com. When you are ready to buy, click the red add to cart button and your item(s) will be added to a cart. You can choose to checkout with or without a myTI account log in. If you choose to checkout without using a myTI account, you will be a guest user. There are several benefits when you log in to checkout with your myTI account including faster checkout, the ability to reorder a previous order from your order history and the ability to checkout with Alipay, WeChat Pay and UnionPay in CNY currency.
You also have the option to use your United States tax exemption*. Before placing a tax exempt order, you must have a U.S. tax exemption on file with TI for your online purchase. Visit our help section on US tax exemption certificates to review the instructions and requirements for submitting a tax exemption certificate.
How do I update a saved address to include the region code for my phone number moving forward?
There are a couple of ways to update your region code and save it into your existing addresses
1. Go to your address book and update your desired address
2. During the checkout process, select the region code and then select the checkbox to save your address in the checkout process. Save using the same name to update your existing address in the address book.
The exception is that we cannot update your myTI address currently to include this during checkout. Our suggestion is to change your default to another address by going to your address book and selecting “Set as default”.
Does my personal information get stored on TI for future purchases?
If you are checking out while logged into your myTI account, you can use your saved addresses in your address book. However, for security reasons and customer protection, your payment information is not retained. You will need to provide this information for every order. You can view and update your shipping addresses by accessing the address book in your store account.
How do I reorder online?
To reorder parts and tools, your original order must have been placed as a logged in myTI user. Go to "Ordering resources" and select "Order history." Then select the order you are interested in. On this page there is a "Reorder" button that will put those items into your cart again.
Reordering will transfer all data, including PO numbers, end customer company name and customer reference numbers provided in the original order. If your ship to address or currency from this order do not match your current ship to selection, please update your selection to continue reordering. Your current selection can be found at the top right side of the page where you can select a ship to region and currency based on the region. If you are still having issues after changing your ship to and currency, please refresh the page
How do I get information about my order after checking out?
If you ordered using your myTI account, you can look up your historical orders by going to "Ordering resources" and selecting "Order history." If you checked out as a guest and need access to your order history, please refer to the order confirmation email for a link to access the information.
If you experience an issue with checking your order status, please create a new case with customer support.
What if my shipping address is different than my billing address?
During the checkout process, you have the option to enter a different billing address by selecting “use a different billing address” at the bottom of the "shipping and billing address" section.
How can I add or change addresses in my account address book?
To add an address, you can save the address you are using in the checkout process at the bottom of the shipping and/or billing address. There is a checkbox for saving the address. Alternatively, go directly to “Ordering resources,” select "Address book" and then "Add address."
To edit an existing address, go to your "Address book" under "Ordering resources" and select "Edit" for the address that needs to be updated.
Can I get Certificates of Conformance (CoC) for my online orders?
For online orders placed through TI you will have a copy of the Certificate of Conformance (CoC) provided on the Commercial invoice. If you checked out while logged into your myTI account, you can download a digital version in the Commercial invoice. You can download these by going to your Order history, select the applicable order, and select Track/Invoice to email your Commercial Invoice and Financial Invoice to yourself. However, if you ordered using Guest checkout, please go to your order confirmation email to find a link to check our order history for that order. You will need your order number, last name used in the shipping address, and the email address used in the shipping address.
TI does not provide CoC for free sample orders.
Does TI provide date and lot codes for IC orders placed on TI.com?
At this time, we are unable to provide date/lot codes for online orders. If you require date/lot codes for the parts shipped or parts with all the same date/lot codes, you should order from one of the TI Authorized Semiconductor Distributors in your region.
What should I do if I am having difficulty placing my order, have a problem with an existing order, or I get an error message?
We apologize for any inconvenience or difficulty you may be having. If the problem you are experiencing is not addressed by the FAQ topics in this document, please create a new case with customer support and provide as many details as possible, including your computer operating system (e.g., Windows, Mac OS, Linux), your web browser (e.g., Internet Explorer, Google Chrome, Firefox, Safari), and any error messages you may have encountered
If you have received a coupon code, you can enter the code in the coupon entry field in the lower left portion of the cart. Enter the coupon code and click "Apply.” The items in your cart for which the coupon applies will display the discounted price. If you apply a coupon code and it does not display the result you expected, do not continue checkout and instead create a new case with customer support.
Why am I required to provide my application and end equipment information?
The US Department of State - Directorate of Defense Trade Controls imposes upon exporters specific requirements that must be met prior to exporting goods. This includes requiring TI to know certain facts about how parts, tools, and software will be used and by whom.
Why must I enter my address information in English?
When placing an order for parts and tools, we are required to verify that the name, company, and address submitted are not prohibited from shipment by the United States government. The systems used for validation require all names and addresses to be in English.
Why must I sign in to myTI account when purchasing in Chinese currency (CNY)?
Logging into your myTI account will allow you to locate the online order number should issues occur while payment is being processed for your order. You will be able to reference this order number to help resolve issues with your payment provider or through TI customer service.
What is the difference between custom reel, cut tape, tube or tray?
A custom reel is a continuous length of cut tape from one reel to maintain lot and date code traceability built to the exact quantity requested on a plastic reel. One 18-inch (45cm) flat black leader tape and one 18-inch (45cm) flat black trailer tape are connected on both sides of the cut tape via a brass shim (length 22mm) so that the sprocket holes are aligned. The final tape is then rewound onto a plastic reel in compliance with Electronics Industries Alliance (EIA) standards. This splicing operation enables direct feeding into automated board assembly equipment.
TI will contact the customer if the custom reel order cannot be processed for technical reasons. A service fee will be charged for each custom reel and included in the total cost.
Cut tape is a length of tape, cut from a reel. Cut tape orders may be fulfilled utilizing multiple strips of cut tape or as individual parts for your requested quantity and shipped in an ESD or MBB bag.
Tube or tray devices are often shipped inside a sample box or in the tube or tray dependent on availability
All parts are packed according to the ESD (ElectroStatic Discharge) and MSL (Moisture Sensitivity Level) protection requirements determined by TI.
Can I place a backorder online?
We do not allow backorder(s) for any out of stock item. If an item is out of stock, you have the option to be notified by email when inventory becomes available. Simply click on the words notify me when available and follow the instructions to enter your email address. If you are already logged into your myTI account, your myTI email address will be pre-populated for you.
How do I check to see how many items are in my cart?
Once you have added a part(s), select the cart button in the header to see all of the part(s) you have added.
How do I save and restore my cart?
To save a cart for the future, go to the cart that shows all of your items and select "New cart." Here you can name your cart and give it a short description to use in the future. You can also clear your cart of all items using the "Clear cart" button.
Once you have saved your cart, you can restore it one of three ways:
- Go to "Ordering resources" and select "Saved carts." From here select the cart you want to purchase and select "Restore." Choosing this option will delete any items currently in your cart.
- When you select the cart icon, a modal will appear and give you the option to navigate to "View your Saved carts." Select the one you want to restore. Choosing this option will delete any items currently in your cart.
- From an active cart on the cart page, select "Saved carts." Select the one you want to restore. Choosing this option will delete any items currently in your cart.
Why am I required to provide a TAX/VAT ID?
Where local import custom authorities require that TI provide a Tax or VAT ID, TI typically calls for one to be entered.
What is the Tax/VAT ID?
The primary purpose of the TAX/VAT ID is to determine whether VAT/GST should be added to your order and at what rate. In some countries, TAX/VAT ID is needed for importation purposes; it is needed to avoid goods being held at Customs.
Here are some country specific rules.
- In the EU member States, the VAT number will trigger a 0% VAT as long as a valid VAT number is provided. In absence of the VAT ID, VAT will be charged at the local rate.
- In Australia, please provide the ABN number of your company.
- In Mexico, please provide your RFC number.
- In Korea, if you are purchasing on behalf of your company, please choose “business.” If you are purchasing as an individual, please provide PCCC (Personal Customs Clearance Code) to avoid the goods being held at Customs.
Why am I being charged for handling?
If your shipment is eligible, TI will pay Additional Fees (customs duties, taxes and fees) on your behalf, and assess the applicable Handling Charges for the performed services and incurred cost. Handling Charges are calculated and payable upon checkout. For more information on Additional Fees and Invoicing, see Section 2 of the Terms for TI Store Transactions.
How do I toggle the language setting between different languages?
To toggle between languages on TI.com, select the Globe on the top right hand side of the page to select your language.