Do you suspect a TI product to be non-conforming to datasheet electrical, mechanical or image quality specification? Then this troubleshooting tips video will give you helpful guidelines when returning a product to TI.

This video will guide you in the first step of your verification process and demonstrate the A-B-A swap cross check - a great board-level troubleshooting technique. It rules-out hidden assembly anomalies that may be overlooked by the automated visual inspection.

In addition, it will help TI to understand your concern with a suspect TI product, separate from any application issue you may experience. This will enable an efficient and effective quality review.