TI Store Help

Returns and Refunds

What is the return policy on purchased EVMs?

Purchased EVMs may be returned unopened for refund within 30 days after delivery. Please submit a request for assistance on this TI store customer support form for a refund request.

A warranty may apply to your product.

For purchased ICs, the warranty is for three years from ship date.

For Tools, EVMs or development kits, the warranty is for 90 days from ship date.

Free IC samples are NOT warranted and are provided as is, with all faults, for testing only.

This answer is provided for your convenience only. TI’s Terms of Sale, Terms of Use, and Privacy Policy apply to your order placed on ti.com.

What is the return policy on software?

Packaged software is only returnable when unopened within 30 days of delivery.

There is no refund allowed for downloadable software.

What is the return policy on purchased ICs?

There is no refund allowed for purchased ICs.

How long does it take for me to get a refund?

Typically, refunds on orders take 7 to 14 business days. This time may depend on the time it takes to return the product and the credit card company policy for refunds. It could take one to two billing cycles for you to see the credit on your credit card statement.

How do I contact Customer Support for returns?

Please submit a request using the TI store customer support form for return information.

How do I ship a returned product?

For shipping instructions, please submit a request to the TI store customer support form for alternate shipping instructions.

How do I get an Alipay refund? 

Orders using Alipay for payment are only allowed refunds within 30 days of the order submission. If a refund is required after 30 days, you will be contacted with alternate refund information.