Returns and Refunds
- What is the return policy on purchased EVMs?
- What is the return policy on software?
- What is the return policy on purchased ICs?
- How long does it take for me to get a refund?
- How do I contact Customer Support for returns?
- How do I ship a returned product?
- How do I get an Alipay refund?
Purchased EVMs may be returned unopened for refund within 30 days after delivery. Please submit a request for assistance on this TI store customer support form for a refund request.
A warranty may apply to your product.
For purchased ICs, the warranty is for three years from ship date.
For Tools, EVMs or development kits, the warranty is for 90 days from ship date.
Free IC samples are NOT warranted and are provided as is, with all faults, for testing only.
Packaged software is only returnable when unopened within 30 days of delivery.
There is no refund allowed for downloadable software.
There is no refund allowed for purchased ICs.
Typically, refunds on orders take 7 to 14 business days. This time may depend on the time it takes to return the product and the credit card company policy for refunds. It could take one to two billing cycles for you to see the credit on your credit card statement.
Please submit a request using the TI store customer support form for return information.
For shipping instructions, please submit a request to the TI store customer support form for alternate shipping instructions.
Orders using Alipay for payment are only allowed refunds within 30 days of the order submission. If a refund is required after 30 days, you will be contacted with alternate refund information.