Apruve Migration
TI is committed to delivering an easier, more streamlined customer experience. We are pleased to offer a TI line of credit to provide a more unified and streamlined purchasing process and enable convenient self-service features and seamless support. With this, we are transitioning away from third-party line of credit options, including Apruve.
Effective August 20th, we will no longer offer Apruve as a line of credit. Customers impacted by this change will automatically be issued a TI line of credit on the effective date. No TI line of credit application is required upfront.
Why TI line of credit?
- Extensive self-service features: Manage your credit account, view invoices and statements, and request credit limit increases directly from your myTI dashboard.
- Real-time credit visibility: Track your available credit and usage details in one place.
- Global flexibility: Use your approved TI line of credit to purchase on TI.com in 20 currencies across over 150 countries.
- Seamless support: Quick-start onboarding, banking and tax documentation, and detailed FAQs make setup easy.
What changes can I expect?
- Apruve line of credit will no longer be available as a payment method after the effective date.
- Your TI line of credit will be ready for use on the effective date.
- Existing Apruve invoices must still be paid to Apruve.
- New invoices for orders placed with the TI line of credit will be invoiced and paid directly through TI.
What should I do next?
- Update your records: Review and update bank account and vendor information to set up TI as direct payee for new invoices. Visit the Bank setup table for TI line of credit for more information.
- Review invoice delivery subscription: Your settings will be proactively updated by TI on the effective date. You may review in your myTI dashboard and adjust as needed..
- Checkout profiles will be updated: Any saved checkout profiles using Apruve line of credit will be automatically updated to use TI line of credit. Review your checkout profiles to confirm.
- Learn more: Visit the TI line of credit FAQs for additional information.
For further assistance, contact the TI customer support center.
FAQs
What does this transition mean for me?
You will now use a dedicated TI line of credit for your purchases. The transition will be automatic on the effective date, and your checkout experience will remain familiar – with added benefits like centralized account management and access to invoices and credit details in your myTI dashboard.
Why is TI ending its partnership with Apruve?
To simplify and enhance the purchasing experience, TI is transitioning to a unified TI line of credit. This change allows for streamlined order processing, improved self-service features, and more consistent support.
Will my line of credit and payment terms change?
Your standard 30-day payment terms will remain unchanged. However, your credit limit is determined by TI and could potentially change based on your payment history and creditworthiness. If you want to increase your credit limit, visit the line of credit FAQs for more information.
How do I update my bank account information?
Banking details for TI are available in your myTI dashboard under Documents & files. You can also access them on the line of credit FAQs page and visit the Bank setup table for TI line of credit page for additional information.
What if I do not update bank account in time?
Payments sent to old accounts after migration will get rejected, resulting in unpaid invoices. Please make sure to update your bank account details to avoid payment issues.
What should I do with unpaid Apruve invoices?
Continue paying any outstanding Apruve invoices directly to Apruve until cleared. All new TI invoices after the migration should be paid to TI's provided bank accounts.
What happens if I pay to the wrong bank account?
Payments sent to old Apruve accounts after migration will be rejected and invoices will remain unpaid. Be sure to update your records with TI’s bank account information before making your next payment.
What will happen to my personal myTI account?
A company account is required to use the TI line of credit:
- If you don’t already have a company account, TI will create one for you as part of the migration.
- You also have the option to join an existing company account group associated with your domain.
After joining a company account:
- All future orders will be placed on behalf of the company.
- Past personal orders will remain viewable in your Order History.
- All users in your company account group will share the same TI line of credit.