Why are some fields grayed out when attempting to edit an address on a myTI company account?

Only those in an administrator or buyer role can edit addresses, but because some address fields are connected to a checkout profile with specific region, state or province tax or value-added tax requirements, it is not possible to edit them.

You can create a new checkout profile with an updated address or copy an address from an existing checkout profile. To do so:

  1. Log in to your myTI company account dashboard.
  2. Under Ordering, select Addresses.
  3. On the Addresses page, find the address that you wish to copy.
  4. Click the Copy icon, which looks like a piece of paper.
  5. Confirm that the copied information is correct on the Copy Address page and click Save.

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