Region specific

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What is the Tax/VAT ID for?

The primary purpose of the TAX/VAT ID is to determine whether VAT/GST should be added to your order and at what rate. Secondly, in some countries, TAX/VAT ID is needed for importation purposes; it is needed to avoid goods being held at Customs.

To view estimated VAT rates for your country, visit this page.

Russian online ordering process through TI

When placing an order online through TI for delivery to the Russia, you will see the screen captured below and be asked to answer the question “Are your ordering this for a business or for a private individual?”

You must select an answer to continue the order. The answer determines the process with which your order will be shipped to Russia.

If you answer “Order for a business”, your order will ship with the usual process. There should be no more to do after the order has been submitted for processing.

If you answer “Order for an individual” and the order has been submitted for processing, your order will require the use of our third-party vendor SPSR. SPSR will handle the package as it passes through Russian Customs. SPSR will contact you with email and telephone text messages. They will require you to log into their web site and submit some more information.

The SPSR process for passing a package through Russian customs

Step 1: SMS-text & email messages sent to the consignee 

Step 2: consignee clicks on the link in the messages 

Step 3: consignee will get this confirmation screen below. upon clicking the button a one-time password will be sent to the consignee’s mobile number in another SMS-text message the consignee has the option at this point to change their mobile phone number if they would like 
note: the shipper’s name from the air-waybill is presented in this message which helps the consignee to understand the purpose of the message and understand that it is not spam or phishing, etc. 

Step 4: consignee receives the password, enters it, and can enter the site consignee fills out the information consignee checks the tick boxes to indicate their agreement with the broker’s contact and data protection policies consignee then clicks the big green button at the bottom, and the process is completed once SPSR receives the required importation information, your order will be passed through Russian customs. once this has been completed, FedEx will once again take the package and deliver it to its destination.

India online ordering process through TI

For business orders, India Customs requires that the importer (you) have an existing Importer Exporter Code (IEC). For more information, refer to  By placing an order online through TI and selecting “Yes” to the question below, you certify that your company has a valid IEC and that you will provide your IEC to DHL Express (TI authorized transportation provider in India) upon request.

  • Do you have an Importer Exporter Code (IEC) on file with the India Customs?  Answer: Yes / No  

Exemption: the IEC requirement does not apply to orders placed by persons/individuals importing goods for personal use and not connected with trade or manufacture.

For both business and individual orders, India Customs also requires that the importer (you) fill out a “Know Your Customer” (KYC) form at the time of importation to India.  You will be contacted by DHL Express or by FedEx (TI authorized transportation providers in India) to complete this form online at or at Without your completed KYC form, your package cannot be released from Customs for delivery to you.

What do I do if I do not have a postal code to include in my shipping address?

If you believe you are not required to enter a postal code but the system is requiring you to, please create a new case with customer support.

Where can I get a copy of TI's China business license?

You can download a copy of TI's China business license here.