Support

Support

Find answers about your account, ordering, material content, product information and more

Discover support options

Access technical support and general inquiries. 
Get help with ordering, product information, or direct access to our engineers and experts for technical support.
View and download order history, shipment tracking, invoices and certificate of conformance.
Available in English 24 hours a day, Monday through Friday and Mandarin from 9am–5pm (UTC+08).
Find answers for every step of the design process or ask our engineers a new question.
Download the list of substances used in TI's products.

Track your support requests

View the status and details of your open support cases.

Commonly asked questions

I need a copy of my invoice. Where do I find that?

Check your orders, then select the specific order in question.

 

Where do I find RoHS, REACH, SGS, ICP information for TI's products?
How can I download full material declaration information for many TI products at once?
How can I find topside markings for TI products?
How is TI preparing for the implementation of the European Union Cyber Resilience Act (CRA)?

Our TI team currently has both a vulnerability management and a certified product cybersecurity development process in place, and offers products with a wide range of cybersecurity capabilities to help customers meet rigorous security regulations. We are closely monitoring the implementation of the European Union Cyber Resilience Act (CRA), as well as the publication of its associated harmonized standards. Based on our review of the current language in the CRA these standards are expected to launch in 2025 with a focus on vulnerability management, product development, and product features. Once finalized by European standardization organizations, we will evaluate these standards and take necessary actions to help ensure compliance.

Company account

With a myTI company account, companies and teams can collaborate through one shared account, as well as:

  • Gain access to request API keys
  • Save time by delegating purchases and creating reusable checkout profiles
  • Keep track of all orders in one consolidated order history