Shipping, tracking & invoicing
How do I check on the status of an active order?
In order to check if your order has shipped, your order must have been submitted as a logged in myTI user. Go to "My account" select "Order history" and select the order you are interested in. On this page there is a "Track/Invoice" button.
If you did not purchase as a logged in myTI user, create a new case with customer support for order status.
Where can I find my tracking information?
Your tracking number will be sent in order status updates and order fulfilled emails.
How do I know if my order has shipped?
When your order ships, you will receive a shipment confirmation email that includes the tracking number. This email is sent to both the logged in myTI user and/or the ship-to email address.
Why is my order still processing?
There are several reasons your order could be delayed, including but not limited to:
- The address, as entered, is not usable for delivery or is missing needed information
- We are still processing the order information for export clearance
- We are waiting on you to submit an End Use Certificate (EUC) for your order.
If you have any questions about the status of your order, please create a new case with customer support.
What is the usual transit time for a shipment?
If you use TI shipping, we attempt to fulfill orders within 2 to 3 business days. However, delivery may take up to 10 business days after shipment. Shipments originating from our U.S. warehouse for delivery to U.S. addresses will be delivered in 2 business days excluding weekends if placed by 4:00 Central Standard Time. If you use your third-party freight carrier, you select your level of service. Please contact your third-party freight carrier if you have any issues.
How do I use my own third-party carrier freight account for shipping?
Depending on checkout selections, such as ship to country and currency, you may be presented with the option to select FedEx or DHL as your carrier and charge your company freight account with the shipping charges. If you select a local currency when placing your order, you may not have the option to select your own carrier freight account. In most cases, when using local currency, TI can be the importer of record and manage customs clearance and delivery for the order.
What ship to locations offer third-party carrier freight account selection?
How do I track my shipment when I use my third-party freight carrier account?
TI will provide tracking numbers for orders utilizing third-party carrier freight accounts in shipment emails and on your order history. If you have questions or issues with a shipment using your carrier freight account, please contact your carrier.
Does the Buyer or Seller own the responsibility for importation and customs clearance when a third-party carrier freight account is selected?
If your third-party carrier freight account is selected, you as the Buyer, will be the importer of record. All orders will use FCA incoterms, which means the Buyer is responsible for paying duties and taxes upon importation.
Additionally, the Buyer is responsible to contact their third-party freight carrier partner for any concerns on this shipment including providing all relevant documents (such as a tax ID) to ensure completion of importation and tracking issues.
What if TI encounters a problem when using my third-party freight carrier account?
If your third-party freight carrier account is not valid at time of checkout you must proceed with TI shipping.
If TI encounters an issue processing your order with the provided freight account, TI will ship the entire order or portions of the order to you at no cost. The Buyer will retain responsibility for importation and customs clearance including all duties and taxes. You can view shipment status and changes to your carrier freight selection on the Track/Invoice page. You will see “Changed to TI shipping at no charge” on the shipment tracking page if TI encountered an issue.
Why is the third-party freight carrier account selection option not available during checkout?
Unfortunately, your order does not meet the criteria for using your third-party freight carrier account. This could be because of the country or region you are shipping to or the answers provided during checkout. Please see the shipping, payment and tax page for more information.
Can I use my third-party freight carrier account in combination with a coupon?
Yes, you will be able to use your third-party freight carrier account; however, your third-party carrier shipping rates still apply.