Shipping, tracking, and invoicing
How do I check on the status of an active order?
In order to check if your order has shipped, your order must have been submitted as a logged in myTI user. Go to "My account" select "Order history" and select the order you are interested in. On this page there is a "Track/Invoice" button.
If you did not purchase as a logged in myTI user, create a new case with customer support for order status.
Where can I find my tracking information?
Your tracking number will be sent in order status updates and order fulfilled emails.
How do I know if my order has shipped?
When your order ships, you will receive a shipment confirmation email that includes the tracking number. This email is sent to both the logged in myTI user and/or the ship-to email address.
Why is my order still processing?
There are several reasons your order could be delayed, including but not limited to:
- The address, as entered, is not usable for delivery or is missing needed information
- We are still processing the order information for export clearance
- We are waiting on you to submit an End Use Certificate (EUC) for your order.
If you have any questions about the status of your order, please create a new case with customer support.
What is the usual transit time for a shipment?
We attempt to fulfill orders within 2 to 3 business days. However, delivery may take up to 10 business days after shipment. Shipments originating from our U.S. warehouse for delivery to U.S. addresses will be delivered in 2 business days excluding weekends if placed by 4:00 Central Standard Time.
Can I place my order with expedited shipping?
Expedited shipping choices are available on qualified products purchased online through TI. Expedited orders need to be placed before 3 P.M. U.S. Central Time, Monday through Friday, in order to be processed the same day. Orders may be delayed if the order requires additional regulatory review.
Where will my package(s) ship from?
TI has warehouses in North America, Europe, and Asia. Depending on the item(s) ordered, location of stock, and the shipping destination, you may receive package(s) from one or more of these locations shipping through multiple freight carriers. To view where your parts are shipping from, when you are checking out, click on the “view order delivery details” link in the upper right hand side of the payment page.
To view the freight carriers we use for your shipping destination, please reference the below table:
|Ship to country||Shipping Carrier(s)|
|United Arab Emirates||DHL, Fedex|
|Austria||DHL, FedEx, DB Schenker|
|Bosnia and Herzegovina||DHL, FedEx|
|Belgium||DHL, FedEx, DB Schenker|
|Bulgaria||DHL, FedEx, DB Schenker|
|Brunei Darussalam||DHL, FedEx|
|China||DHL,FedEx, SF Express|
|Costa Rica||DHL, FedEx|
|Cyprus||DHL, FedEx, DB Schenker|
|Czech Republic||DHL, FedEx, DB Schenker|
|Germany||DHL, FedEx, DB Schenker|
|Denmark||DHL, FedEx, DB Schenker|
|Dominican Republic||DHL, FedEx|
|Estonia||DHL, FedEx, DB Schenker|
|Spain||DHL, FedEx, DB Schenker|
|Finland||DHL, FedEx, DB Schenker|
|France||DHL, FedEx, DB Schenker|
|United Kingdom||DHL, FedEx, DB Schenker|
|French Guiana||DHL, FedEx|
|Greece||DHL, FedEx, DB Schenker|
|Hong Kong||DHL, FedEx|
|Croatia (Hrvatska)||DHL, FedEx, DB Schenker|
|Hungary||DHL, FedEx, DB Schenker|
|Ireland||DHL, FedEx, DB Schenker|
|Italy||DHL, FedEx, DB Schenker|
|Saint Kitts and Nevis||DHL, FedEx|
|South Korea||DHL, FedEx|
|Saint Lucia||DHL, FedEx|
|Sri Lanka||DHL, FedEx|
|Lithuania||DHL, FedEx, DB Schenker|
|Luxembourg||DHL, FedEx, DB Schenker|
|Latvia||DHL, FedEx, DB Schenker|
|Malta||DHL, FedEx, DB Schenker|
|New Caledonia||DHL, FedEx|
|Netherlands||DHL, FedEx, DB Schenker|
|New Zealand||DHL, FedEx|
|French Polynesia||DHL, FedEx|
|Poland||DHL, FedEx, DB Schenker|
|Puerto Rico||DHL, FedEx|
|Portugal||DHL, FedEx, DB Schenker|
|Romania||DHL, FedEx, DB Schenker|
|Saudi Arabia||DHL, FedEx|
|Sweden||DHL, FedEx, DB Schenker|
|Singapore||DHL, FedEx, DB Schenker|
|Slovenia||DHL, FedEx, DB Schenker|
|Slovakia||DHL, FedEx, DB Schenker|
|El Salvador||DHL, FedEx|
|Turks and Caicos Islands||DHL, FedEx|
|Trinidad And Tobago||DHL, FedEx|
|United States||DHL, FedEx|
|Saint Vincent and The Grenadines||DHL, FedEx|
|South Africa||DHL, FedEx|
|Virgin Islands (British)||DHL, FedEx|
|Virgin Islands (U.S.)||DHL, FedEx|
Can I ship to a post-office mailbox (P.O. Box)?
TI cannot ship to Post Office boxes. TI uses carriers such as FedEx, SF Express, and DHL to deliver orders. These carriers only deliver to physical addresses. That is why you must enter a street number and name for your address.
What happens when my package is returned as undeliverable?
If the tracking information indicates the package is being returned to TI, or if the address is incorrect, it may have been deemed undeliverable by the carrier. When the carrier returns an undeliverable package to TI, we issue a full refund as we are unable to re-ship orders that are returned. If you would like to reorder items that were undeliverable, you will need to submit a new order with corrected information.
Who is responsible for import duties and customs clearances?
When ordering from TI, you must comply with all laws and regulations of the region in which you are shipping the goods.
If you reside within Europe, you may be required to provide the appropriate Economic Operator Registration and Identification (EORI) or other form of personal identification to clear customs.
For orders shipping to mainland China ordered through ti.com.cn, TI is the importer of record and responsible for customs clearance and import tax and duties.
Your packages may be subject to the customs fees and import duties of the region to which you have your order shipped, which are levied once a shipment reaches your region. You will be responsible for any and all additional charges for customs clearance. We have no control over these charges.
Your packages may be subject to customs searches and policies of the region to which you have your order shipped, which are executed once a shipment reaches your region. Customs policies vary widely from region to region. You should contact your local customs office for further information.
How do I get a copy of the commercial shipping invoice and/or sales receipt for my order?
If you ordered using your myTI account, your invoice should be available for download on your order status page. To get to the order status page, go to "Ordering resources," "Order history," and select the order you are interested in.
However, if you ordered using Guest checkout, please go to your order confirmation email to find a link to check our order history for that order. You will need your order number, last name used in the shipping address, and the email address used in the shipping address.
Can I change my shipping address?
Online purchases placed through TI ship quickly; therefore, TI does not allow changes to the shipping address once the order is submitted.
Why are my U.S. based orders showing international shipment options?
TI can fulfill and ship orders to the United States from a domestic or international warehouse. When fulfillment is done domestically, customers will be presented with multiple shipment options. When fulfillment on a domestic order is fulfilled from an international warehouse, the order will ship with TI’s international standard shipping rate.
How much does standard shipping cost?
If you are shipping to China, the flat-rate shipping fee is $1.99 or ¥14. If you are shipping to any other country or region, the flat-rate shipping fee is $6.99.