Bank transfer FAQs

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Why is bank transfer not a payment option for my order?

Bank transfer may not be available because you are shipping outside of the United States; this payment option is only for U.S. orders, although TI will offer the option for additional countries soon. Another reason may be that you selected Other instead of Business in the shipping and billing address section during checkout. To correct this, select Business; choose bank transfer as the payment method; and include an email address for the approver.

Why is there an error message when I select the bank transfer payment method?

TI does not allow customers to use bank transfer as the payment method when there are multiple orders with unpaid balances. In such cases, you can access your proforma invoices and remit payments from your TI.com Order History page. Alternately, you can select another payment method.

Who is my approver?

The approver is the person authorized to approve orders or payments on behalf of your company.

How does the approver learn of the transaction, and how long do they have to accept the order?

TI emails the person that you listed as the approver with instructions to complete the approval process. The approver has 24 hours to accept the order before its expiration and cancellation.

What do I do if my order says approval required, but the approver never received an email?

Copy the link in the email that you received after placing the order (subject line: Approval required for TI.com bank transfer order) and send it to the approver so that they can complete the approval process. The approver must have a myTI account with an email address identical to the email address that you provided for them during checkout. If unforseen circumstances prevent approval, go to your Order History on the myTI dashboard, cancel the current order and reorder again.

How do I change my approver's email address?

It is not possible to change the approver's email address once you have placed an order. If unforseen circumstances prevent approval, go to your Order History on the myTI dashboard, cancel the current order and reorder again.

How long do I have to remit payment for my order?

After placing your order, TI must receive payment from your company within 8 days. Your company is responsible for completing payment including all banking fees associated with a bank transfer. Please remit one payment per order and reference the TI.com order number on your remittance instructions. Short or lump-sum payments for multiple orders may result in shipping delays or order cancellation.

How do I remit payment for this order?

Once an order has approval, you can remit payment by following the instructions on the proforma invoice. Your company is solely responsible for all banking fees associated with a bank transfer. Please remit one payment per order and reference the order number on your remittance instructions. Short or lump-sum payments for multiple orders may result in shipping delays or order cancellation.

What happens if I do not remit payment for an order?

TI cancels orders for which it does not receive a bank transfer payment within 8 days. Your company is responsible for completing payment as well as any banking fees associated with a bank transfer. Please remit one payment per order and reference the order number on your remittance instructions. Short or lump-sum payments for multiple orders may result in shipping delays or order cancellation.

Why did TI cancel my order?

Log in to your myTI account and select Order History from the myTI dashboard to identify canceled orders.

Why was I charged tax for an order when I have tax-exempt status?

You are responsible for verifying your tax-exemption status before completing the TI.com checkout process. If you believe that you should be tax-exempt, please follow the instructions found here before placing an order on TI.com.

Why do I need to provide a bank letter to receive a refund on orders placed using bank transfer as the payment method?

In order to refund orders placed with bank transfer as the payment method, TI requires your bank account information, including a letter from the bank.  The information in the bank letter will need to match the information you provide in the refund portal form.

What are the accepted file formats for bank letters?

TI accepts PDFs and JPEGs.

Where do I get a copy of the Texas Instruments W-9 form?

The W-9 form is linked within your proforma invoice.  It can also be found here.