Checkout profile FAQs

Checkout profile FAQ

Why are some fields grayed out when attempting to edit an address on a myTI company account?

Only those in an administrator or buyer role can edit addresses, but because some address fields are connected to a checkout profile with specific region, state or province tax or value-added tax requirements, it is not possible to edit them.

You can create a new checkout profile with an updated address or copy an address from an existing checkout profile. To do so:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Addresses.
  3. On the Addresses page, find the address that you wish to copy.
  4. Click the Copy icon, which looks like a piece of paper.
  5. Confirm that the copied information is correct on the Copy Address page and click Save.

How do I add, edit or delete an address for a myTI company account?

Only those in an administrator or buyer role can add, edit or delete addresses. To do so:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Addresses.
  3. On the Addresses page:
    • To add an address, click the Add New button in the upper right-hand corner.
    • To edit an existing address, click the Pencil icon. (Note that editing an address used in one or more checkout profiles will affect each of those profiles.)
    • To delete an address, click the Delete icon.
  4. Return to your myTI company dashboard.
  5. Under Order Preferences, select Checkout Profiles.
  6. In the Status column, confirm that the addresses you added or edited are Complete.

How do I choose a different address in a specific checkout profile?

If you are in an administrator or buyer role:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Checkout Profiles.
  3. On the Checkout Profiles page, under the Name column, select the checkout profile that you want to change.
  4. On the Edit Checkout Profile page, hover your mouse next to the words “Shipping and Billing Address” until you see the Pencil icon.
  5. Go to the Shipping Address or Billing Address fields and select a different address from the drop-down menus. You will only be able to select addresses from the region you have selected previously for this profile.
  6. Return to your myTI company dashboard.
  7. Under Order Preferences, select Checkout Profiles.
  8. In the Status column, confirm that the checkout profile is listed as Complete. An Incomplete status would indicate that one or more of the fields that you edited is missing or creating an error.

Why do the official tax documents saved to a checkout profile not apply in some scenarios?

The documents saved to a checkout profile should apply to a company and not an individual. For more information, see the purchasing guides available in the navigation on the left side of the page.

How do I add, edit or delete a tax ID for a myTI company account?

If you are in an administrator or buyer role:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Tax IDs.
  3. On the Tax IDs page:
    • To add a tax ID, click the Add New button in the upper right-hand corner.
    • To edit a tax ID, click the Pencil icon. (Note that editing a tax ID used in one or more checkout profiles will affect each of those profiles.)
    • To delete a tax ID, click the Delete icon.
  4. Once you are done with your edits and have saved the tax ID, return to the main Tax IDs page and confirm your changes by viewing the Description column.

Please note that if you have a U.S. based ship-to address and a tax exemption that the U.S. government requires the submission of a tax exemption certificate, following the instructions on our U.S. Tax Exemption page.

How do I choose a different tax ID in a specific checkout profile?

If you are in an administrator or buyer role:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Checkout Profiles.
  3. Select the checkout profile that you wish to use.
  4. On the Edit Checkout Profile page, hover your mouse next to the words “Tax Information” until you see the Pencil icon.
  5. Under the Tax ID field, select a different tax ID from the drop-down menu.
  6. Click Next.
  7. Click Next through any remaining categories. Click Save.
  8. In the Status column, confirm that the checkout profile is listed as Complete. An Incomplete status would indicate that one or more of the fields that you edited is missing or creating an error.

Why does freight information saved to a checkout profile not apply in some scenarios?

It is possible that you are now placing and order for shipment to a country that you haven’t previously saved to a checkout profile. Please ensure that you have saved freight information for all applicable areas from which TI ships. For more information related to freight, see the Shipping, Tracking & Invoicing page in the Ordering FAQs.

How do I add, edit or delete freight carriers for a myTI company account?

If you are in an administrator or buyer role:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Freight Carriers.
  3. On the Freight Carriers page:
    • To add a freight carrier, click the Add New button in the upper right-hand corner.
    • To edit a freight carrier, click the Pencil icon. (Note that editing a freight carrier used in one or more checkout profiles will affect each of those profiles.)
    • To delete a freight carrier, click the Delete icon.
  4. Once you are done with your edits, return to the Freight Carriers page and confirm your changes by viewing the Account Number column.    

How do I edit freight carrier information within a specific checkout profile?

If you are in an administrator or buyer role:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Checkout Profiles.
  3. Select the checkout profile that you wish to use.
  4. On the Edit Checkout Profile page, hover your mouse next to the words “Shipping Method” until you see the Pencil icon.
  5. Select different freight carriers or shipping level preference using the drop-down menus, or change the freight carrier account number.
  6. You must click the check box agreeing to the terms and conditions.
  7. Click Next.
  8. Click Next through any remaining categories. Click Save.
  9. In the Status column, confirm that the checkout profile is listed as Complete. An Incomplete status would indicate that one or more of the fields that you edited is missing or creating an error.

How do I add, edit or delete a payment method for a myTI company account?

If you are in an administrator or buyer role:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Payment Methods.
  3. On the Payment Methods page:
    • To add a payment method, click the Add New button in the upper right-hand corner.
    • To edit a payment method, click the Pencil icon. (Note that editing a payment method used in one or more checkout profiles will affect each of those profiles.)
    • To delete a payment method, click the Delete icon.
  4. Once you are done with your edits, return to the Payment Methods page to verify the updated payment method.

It is only possible to edit or delete Apruve accounts at this time.

How do I choose a different payment method in a specific checkout profile?

If you are in an administrator or buyer role:

  1. Log in to your myTI company dashboard.
  2. Under Order Preferences, select Checkout Profiles.
  3. On the Checkout Profiles page, under the Name column, find the checkout profile that you want to change.
  4. On the Edit Checkout Profiles page, scroll down to the question, “How would you like to pay?” and change the payment method in the drop-down menu.
  5. Once you are done with your edits, return to the Checkout Profiles page to verify the updated payment method and confirm that the status is Complete.

I saved my Apruve information to a checkout profile. Why am I still being asked to log in during checkout?

At this time, the Apruve account information saved to your checkout profile only applies to the API order method. We still must require that you log in to Apruve when placing orders with other order methods.

Why am I receiving an error when trying to delete a payment method associated with a checkout profile?

Because a payment method may be associated with one or more checkout profiles, you must disconnect that payment method from each checkout profile before deleting it.

Why can't I edit an existing checkout profile?

Your role on a myTI company account may not include editing capabilities. Those in the administrator or buyer role can add, edit or delete checkout profiles.

Why don't I see any existing checkout profiles when checking out?

Your role on a myTI company account may not include having access to existing checkout profiles under certain ordering methods.

What does the status of checkout profiles mean?

These are the current status definitions for checkout profiles in a myTI company account:

  • Complete checkout profile has no errors and is API ready.
  • An Incomplete checkout profile has one or more fields missing. To complete this profile, from the Checkout Profiles page, click the Pencil icon and add information to the empty fields.