Customer support

Customer support center

Find answers about your account, ordering, material content, product information and more

Set up checkout profiles, upload tax exemptions, download TI part information and more.
View and download order history, shipment tracking, invoices and certificate of conformance.
Find answers for every step of the design process or ask our engineers a new question.
Download the list of substances used in TI's products.

Quick help

I need a copy of my invoice. Where do I find that?

Check your order history, then select the specific order in question.


Where do I find RoHS, REACH, SGS, ICP information for TI's products?
How can I download full material declaration information for many TI products at once?
How can I find topside markings for TI products?
How do I find a TI part's country of origin (COO) or manufacturing location (fab and assembly)?

You can find the fab and assembly locations of TI parts in the material attributes search tool
For definitions of terms like "COO," visit the manufacturing terminology page. 

Simplify your sourcing and purchasing

With a myTI company account, companies and teams can collaborate through one shared account, as well as:

  • Gain access to request API keys
  • Save time by delegating purchases and creating reusable checkout profiles
  • Keep track of all orders in one consolidated order history

Contact support

Get direct access to our engineers and experts with your questions about design, applications, products and APIs. 
Get help with ordering, your account or other topics.
Available in English 24 hours a day, Monday through Friday and Mandarin from 8:00 a.m. to 6:00 p.m. (GMT+8).
Call the TI support team
Monday through Friday availability
English +1-855-226-3113
24 hours a day
8 a.m.–4 p.m. UTC+05:30

Local language support *

Mandarin +86-40-0819-8694
8 a.m.–6 p.m. UTC+08
Japanese +81-3-6634-4911 8 a.m.–6 p.m. UTC+09
Korean +82-70-766-32297 8 a.m.–4 p.m. UTC+09
French +33-1-85-14-98-29 8 a.m.–4 p.m. UTC+01/CET
German +49-30-91589890 8 a.m.–4 p.m. UTC+01/CET
Italian +39-069-974-8075 8 a.m.–4 p.m. UTC+01/CET
Spanish +34-912-158-166 8 a.m.–4 p.m. UTC+01/CET
*Support in English is also available from the local language numbers, 24 hours a day, Monday through Friday.