DLPU112 October   2021 DLPC6540

 

  1.   Trademarks
  2. 1System Requirements
  3. 2Software Installation and Driver Installation
  4. 3EVM Selection
  5. 4User Interface Overview
  6. 5Connecting to the EVM
  7. 6Updating the Firmware
  8. 7Troubleshooting
  9. 8Event Logging and Command Logging
    1. 8.1 Event Logging
    2. 8.2 Command Logging
  10. 9Advanced Mode
    1. 9.1 Connection Page
    2. 9.2 Scripting Page
    3. 9.3 Command Pages

7 Troubleshooting

Table 7-1 Troubleshooting
Issue Probable Cause Resolution
Unable to open the EVM GUI Corrupted settings file Find and delete the EVM's settings XML file (example DLPC2010LC.xml) which is located at user's AppData\Roaming\Texas Instruments\DLP EVM GUI folder
External Video does not display or does not display correctly Unsupported video resolution

Check the External source's resolution and make sure it is supported/with-in-range of the EVM GUI's resolution
GUI does not connect to the DLP471TP EVM The EVM GUI will try to connect to the EVM automatically. However, for the DLP471TP EVM, the user has to connect to the EVM for the first time manually. Select the communication interface and make the connection manually through the Connection page in the Debug tab. Once connected, the GUI will remember the connection settings and will auto-connect during startup.
Simple mode for the DLP471TP EVM does not work after opening advanced mode Only one application can be connected to the DLP471TP EVM at a time Go to the connection page in the advanced mode and click disconnect. After disconnecting in the advanced mode, manually connect to the EVM from the Debug > Connection page in the simple mode.