myTI company account FAQs

myTI company account FAQs

myTI company account

What is the difference between personal myTI accounts and myTI company accounts?

In a personal myTI account, only you have access to information such as your personal checkout profiles and order history. A myTI company account is a joint account shared between colleagues at the same company, who have various levels of control over the account based on their role but can see the company’s checkout profiles and order history. Not everyone who has a personal myTI account will be part of a company account, but if you already have a personal account and become a team member on a company account, you can work between accounts at any time and select a default account.

What are the various roles within a myTI company account?

These are the current roles within a myTI company account:

  • Administrators manage company accounts. They can add or edit users and checkout profiles, manage purchases and account information, and manage application programming interfaces (APIs).
  • Buyers help manage company accounts. They can invite, change roles for, or remove users; manage checkout profiles; and edit basic company information.
  • Finance has view-only access to company accounts. They can view and download orders and tracking information and use checkout profiles.
  • Members have limited view-only access to company accounts. They can view checkout profiles.

How do I change a user’s role?

Those in an administrator or buyer role can change myTI company account user roles. To do so:
 
  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Manage Users.
  3. From the Manage Your Team page, locate the user whose role you wish to update and select a new role for them from the drop-down menu in the Role column.
  4. Within the pop-up window, click Continue to verify this user’s updated role.

How do I assign an existing user to the administrator role?

Those in an administrator role can reassign a user from their current role to the administrator role. To do so:
 
  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Manage Users.
  3. From the Manage Your Team page, locate the user whose role you wish to update and select the Administrator role for them from the drop-down menu in the Role column.
  4. Within the pop-up window, click Continue to verify this user’s updated role.

The user to whom you are assigning the administrator role will receive an email with the subject line, “You are now the administrator of a myTI company account.” To accept the invitation, they must click the button in that email to accept the terms and conditions within 14 days.

How do I add a new user to a myTI company account?

Those in an administrator or buyer role can add a new user. To do so:
 
  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Manage Users.
  3. Click the Invite Team Member button on the right-hand side of the page.
  4. On the Invite Team Member page, choose a role for this user from the drop-down menu. Type their email address and first and last names.
  5. Click the Invite Team Member button.

The user whom you are inviting to join the myTI company account will receive an email with the subject line, “You’ve been invited to join a myTI company account.” To accept the invitation, they must click the Accept button in that email within 30 days.

How do I remove a team member from a myTI company account?

Those in an administrator or buyer role can remove a team member. To do so:
 
  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Manage Users.
  3. From the Manage Your Team page, locate the team member whom you wish to remove and click Remove on the right-hand side of their row.
  4. Within the Remove User pop-up window, confirm that you are removing access by clicking the Remove User button.
  5. Confirm that the team member no longer appears on the Manage Your Team page.

The user whom you are removing from the myTI company account will receive an email with the subject line, “myTI company account access removed.”

What are the various status definitions within a myTI company account?

These are the current status definitions within a myTI company account:
 
  • An Active user has accessed the company account in the last 90 days.
  • An Invited user has been invited by an administrator to join a company account, but has not yet accepted the invitation.
  • An Inactive user has not accessed the company account for 90 days or more.
  • An Expired user is an invited user who did not accept an administrator’s invitation within 30 days.
  • Pending user has requested access to a company account, but the administrator has not yet granted access, nor assigned roles and permissions.

How do I delete a myTI company account?

Those in an administrator role can delete a myTI company account. To do so:

  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Edit Company Account.
  3. At the bottom of the page, you’ll see the sentence, “If you wish to delete this account please click on this link.” Click the link.
  4. Within the Delete Company Account pop-up window, confirm that you are deleting the account by typing the word “delete” and click the Delete button.

All team members on this company account will receive an email with the subject line, “TI company account deleted.”

How do I approve someone who requested access to a myTI company account?

Those in an administrator or buyer role can approve access requests on a myTI company account. To do so:

  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Manage Users.
  3. From the Manage Your Team page, locate the name of the individual who requested access. In the Role column, select a role for this user from the drop-down menu.
  4. On the right-hand side of their row, click Accept Request.
  5. Confirm that they are now listed in the Status column as Active.

The user whom you are adding to the myTI company account will receive an email with the subject line, “You now have access to a myTI company account.”

How do I resend an invitation to join a myTI company account if the user did not receive the email or respond within 30 days?

Those in an administrator or buyer role can resend invitations to users. To do so:

  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Manage Users.
  3. From the Manage Your Team page, locate the user whom you previously invited. On the right-hand side of their row, click Resend Invite.
  4. The Status column will either continue to say Invited (if it has been less than 30 days since the original invitation) or change from Expired to Invited (if it has been more than 30 days since the original invitation).

 

How do I cancel an invitation to join a myTI company account?

Those in an administrator or buyer role can cancel invitations to users. To do so:

  1. Log in to your myTI company account dashboard.
  2. Under Account Settings, click Manage Users.
  3. From the Manage Your Team page, locate the user whom you previously invited. On the right-hand side of their row, click Cancel Invite.
  4. Confirm that their name no longer appears on the Manage Your Team page.

The user whose invitation you are canceling will receive an email with the subject line, “myTI company account access invitation canceled.”

How do I view my personal account if I have been logged in as a team member on a myTI company account? Or how do I view my company’s account if I have been logged into my personal myTI account?

To switch between multiple accounts:

  1. Log in to your myTI company account dashboard.
  2. Under your name or the myTI company account name, click Change Account.
  3. You’ll see a page that says, “You have connected your myTI profile to multiple accounts.” Select which account you’d like to view.

If you plan to use one account consistently, click the check box next to “Default to the account that I have selected.” The account that you choose will remain your default account until you manually change it by following the directions in this FAQ question.

Why is my company account locked?

TI emails anyone in an administrator role on a myTI company account reminding them to log in at least once every 90 days. If they do not log in after receiving reminders 21, 14 and seven days before that 90-day timeframe, TI locks the company account.

The administrator can begin the process of unlocking the company account by logging in.

If there is an issue with an administrator, please let us know by opening a new support request with the TI customer support center.

Why was the myTI company account on which I am a team member deleted?

A team member in the administrator role deleted the company account. If you feel that this deletion was an inadvertent error, contact the administrator and ask them to open a new support request with the TI customer support center to begin the process of recreating the company account.

What does a “valid company email” mean?

In order to join a myTI company account, all users must have an email address within that company’s domain, rather than an address from free email domains such as Gmail or universities.

If the email address associated with your existing myTI account is not a corporate address and you need to join a myTI company account, please update your email by following the directions in the FAQ question, “How do I change my email address?”

What happens if I am currently a team member on a myTI company account but need to change my email address?

If you change your email address to one that is not associated with your company, you will lose access to the company account. See the FAQ question, “What does a ‘valid company email’ mean?”

If you need to change your email address but the domain is still within your company’s domain, you will also lose access to the company account. Please ask a team member in an administrator or buyer role on the company account to reinvite you.

Why was my request to obtain access to a myTI company account denied?

If you received an email notifying you that an administrator or buyer denied your request to join a company account, you can resubmit your access request or contact the company account administrator and ask them to invite you to become a team member once more.

Why was my access to a myTI company account removed?

If you received an email notifying you that an administrator or buyer removed you as a team member on a company account, you can submit a new access request, or contact the company account administrator and ask them to invite you to become a team member once more.

 

API key management

How do I set up APIs?

To set up APIs, click the Get Started button on the API Developer Portal page.

How long does it typically take for an API request to be processed?

TI targets a 2 day turn around time for this activity.

How do I request access to an API suite for a myTI company account?

If you are in an administrator role, to request the enabling of an API suite with your key:

  1. Log in to your myTI company dashboard.
  2. Under Account Settings, select API Keys.
  3. On the API Keys and Access page, click the Request button.
  4. Within the Request API Access pop-up window, confirm that you wish to request access by clicking Continue. The company account must have at least one checkout profile, and you must click the check box agreeing to the API terms and conditions.
  5. TI will send you an email if your API suite request was approved or denied.

How do I edit push settings on my APIs?

If you are in an administrator role, to edit push settings:

  1. Log in to your myTI company dashboard.
  2. Under Account Settings, select API Keys.
  3. On the API Keys and Access page, find the API that you wish to edit and click the Gear icon.
  4. Edit or update the fields in the pop-up window and click Save.

Where can I find the checkout profile ID?

If you are in an administrator role:

  1. Log in to your myTI company account dashboard.
  2. Under Order Preferences, select Checkout Profiles.
  3. On the Checkout Profiles page, the first column on the left is the checkout profile ID
  4. To copy the checkout profile ID, click the Copy icon, which looks like a piece of paper.

Why is the checkout profile ID column blank for some of the checkout profiles on the myTI company account?

Only those checkout profiles that are API ready will include the Copy icon in the checkout profile ID column on the Checkout Profiles page. To change the status for a particular checkout profile from incomplete to complete, click the Pencil icon on the right-hand side of the page and populate the required fields.

Why was my request to access the API suite for a myTI company account denied?

Access to some API suites are limited at this time. You can continue to check out using the TI.com order method until eligibility expands. If you feel that your request was denied in error, contact your local sales representative or open a new support request with the TI customer support center.

Where did the Manage my API Key link go?

If you are in an administrator role on a myTI company account and do not see the Manage My API Key link, please let us know by opening a new support request with the TI customer support center.

Why can't I see the API key?

Only those in an administrator role on a myTI company account can manage APIs and view API keys.