TI treats customer returns with significance and urgency, and has an established customer return process for customers who wish to return parts. Customers with material return requests are also encouraged to contact TI directly to determine the appropriate course of action to initiate returns or launch product failure investigations through failure analysis.
Our customer return process includes incident tracking where metrics are compiled and distributed corporate wide to help drive continuous cycle time improvements. TI also uses failure mechanism paretos to drive ongoing quality enhancements.
When submitting customer returns it is very important to complete the customer return information form and follow TI's guidelines for handling customer returns.