Abstract

At present, hundreds of millions of cars equipped with TI ADAS processors are driving on the road, and with the mass production of TI's latest generation of Jacinto 7 automotive processors on the market, there are competitive device in every market segment, such as DRA8x/TDA4x series processors. While customer satisfaction is very important to Texas Instruments (TI), customer returns are handled with care and urgency. To ensure that customer concerns are addressed in a timely manner, TI has established a customer returns process for customers wishing to return devices.

Compared with the return of other devices, Jacinto7 series chips in the Customer Return Process (CRP), due to the unlocking of the High Security (HS) device, etc. Increase the complexity of the CRP process and prolong the time of the entire process. This application note introduces in detail the additional unlocking operations necessary for the Jacinto7 series HS device return process, which simplifies the CRP to the greatest extent, speeds up the CRP cycle, and optimizes customer experience.